Objective: To continue to learn and expand my knowledge in all things.
Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control.
Excellent communication skills; maintain positive relations with staff and customers while maintaining high standards demanded by AAA, Mobil and Relais & Chateaux.
Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly.
Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems such as Lodgemaster and Easy Innkeeping.
Phoebe Pember House & Studio, Charleston SC
8/•••••/••••• General Manager
Responsible for up to 8 employees including ••••• housekeepers, ••••• assistants and •••••yoga instructors.
Monitor advertising and marketing as well as the budget for both
Maintain guest records and keep track of guest reservations and special requests
Handle most monetary transactions
Handle logistics for all retreats: flights for speakers, accommodations, equipment, food, as well as book sales.
Prepare various reports as required for weekly budget meetings with owners and bookkeeper.
Wentworth Mansion, Charleston SC •••••/•••••/••••• Head Concierge
Handled most guest reservations
Handled most guest interaction in obtaining reservations for dinner or theater
Garnered relationship with local merchants
Handled Assistant Innkeeper duties on their day off
Familiarized with online programs such as Web-Res
Corporate Direct, Fairfax, VA •••••/•••••/••••• Client Service Representative
Lake Placid Lodge, Lake Placid NY ••••• Front Desk Supervisor
SUNY Plattsburgh- Political Theory
Columbia University- Political Theory