Client Service Representative

EDUCATION

University of Virginia, Charlottesville, VA
Bachelor of Arts in Sociology, December •••••
Overall GPA •••••/••••• Major GPA •••••/•••••

WORK EXPERIENCE

CFA Institute, ••••• Ray C. Hunt Dr. Charlottesville, VA ••••• •••••/••••• present
Client Services Representative
I correspond with members, candidates and other inquiries via phone calls, emails and service requests regarding all programs offered by CFA Institute. I train new hires on phones, customer service skills and website navigation. Additionally, I employ Excel to create spreadsheets for our employee contact information and participate in selective teams such as the Passport Team to approve and provide feedback on new policies and changes to our website.

BayCove Human Services, ••••• Freeland St. Mattapan, MA ••••• •••••/••••• •••••/•••••
Transitional Service Specialist
I provided specialized recreational activities to individuals with developmental disabilities and other mental health and physical issues. The relationships that I built and activities completed were aimed at helping these individuals transition easily from nursing homes to group homes.

Fox Park Coffee Shop, ••••• W Main St, Charlottesville, VA ••••• •••••/••••• •••••/•••••
Coffee Barista
Having been the fastest trained employee at Fox Park, I served coffee and other refreshments to patrons. I improved my multitasking skill set by making coffee, executing preparation work for other beverages while keeping steady conversations with the regular customers.

Archs Frozen Yogurt, ••••• Emmet St, Charlottesville, VA ••••• •••••/••••• •••••/•••••
Food Server and Cashier
I prepared and served frozen food dishes, sandwiches and other casual cuisine to customers. I also undertook a supervisory role which included opening the store, taking inventory and placing the requisite orders and training new employees.

TRAINING

BayCove Human Services, Mattapan, MA
CPR/AED
Understanding Mental Health
Essential Functions of Direct Care Staff
Health Care Advocacy
Intro to Developmental Disabilities
ISPs and Case Management
Communication Skills

S.H.E., Charlottesville, VA
Domestic Violence training for the shelters clients.

ACTIVITIES

Agape Christian Fellowship, University of Virginia •••••

••••• ••••• Rsum Cont


Servant Team •••••
I met with other leaders in Agape to discuss and implement plans of action to further
continuity within the organization.

Small Group Facilitator •••••
I organized weekly bible studies and discipled girls within the group. Discipleship involves
meeting weekly with girls to provide leadership and guidance.

Hurricane Katrina Relief Volunteer Nov. •••••, April •••••
I helped rebuild houses and clean up debris during multiple week-long visits.

City of Charlottesville Department of Social Services, Charlottesville, VA •••••/••••• - •••••/•••••
Volunteer
Because I became interested in becoming a social worker, I volunteered at social services during the summer of ••••• I was able to shadow a clinical social worker as she made home visits and court appearances. I was able to understand and appreciate the care, hard work and dedication involved in being a social worker.

Mentor Summer •••••
Through Social Services, I mentored a mentally retarded 8 year old for one month which also included taking her on visits to the pool, the ice cream shop, and other points of interest.

Nursing Clinical Spring •••••
As a nursing student, I worked in the Cardio Thoracic Vascular floor at UVa Hospital. I assessed and reported vital signs, bathed the patients, administered medications, and changed bed linens.

Nursing Home Volunteer Summer •••••
I assisted at a local nursing home with transporting patients, organizing daily activities and spending time with the patients.


KNOWLEDGE, SKILLS, ABILITIES

Spanish
I understand basic Spanish. I completed four years of Spanish in high school and three semesters in college.

Microsoft Office
Word, Excel, PowerPoint

SPSS
I used this statistics program for social statistics and a research workshop.

Siebel
The database used to store account information for CFA Institute, to create service requests and to execute emails for client accounts.