collections, customer service

Education: ••••• to ••••• Mount Healthy High School
Experience:

Cort Businesses Services 7/••••• to present Billing, Bookkeeping and Collections
Duties: Prepare Statements for Customers, Apply Payments, adjust invoices when needed, help customers with disputes and questions concerning their statements. Prepare spreadsheets on a daily basis on many accounts. Handle incoming and outgoing phone calls. Run credit card payments.

Titan Management: •••••/••••• to •••••/••••• Recovery Specialist:
Duties; outgoing/incoming phone collections. Collecting on Federated department stores past due credit card balance, Reinstating Macys credit cards. Some skip tracing. Won awards for highest recovery rate and most calls made.

Berkeley Premium 8/••••• to 2/••••• Customer service and sales
Duties: handled incoming phone calls, placed orders for individuals, solved complaints, cross sold other products. Won awards for most sales and great customer service

General Revenue Corporation 2/••••• to 8/••••• Recovery specialist/ Part time supervisor
Duties: handled incoming/outgoing phone calls for collections on Federal Student loans, remedied defaults by consolidation, balances in full, and payment arrangements, also some skip tracing. Coached and trained new hires, did side by sides, ran the dialer, made schedules, and Won many awards while in the collection position.