Computer Client Field Analyst

Objective
Tier 1/Tier 2 computer expert with two years of professional experience looking for a
challenging role to leverage my existing knowledge while providing opportunities to learn new
skills.

Qualification Summary
Proficient in Tier1/Tier2 skills including the following:
Desktop Management••••• Domain User Account Management
Desktop Imaging••••• Desktop Repair
Structured Cabling Management Printer Management
TCP/IP••••• VB, .NET
Professional Experience
Best Buy Geek Squad (Counter Intelligence) ••••• ••••• May ••••• July •••••
Completed initial consultation with clients (performed needs assessment)
Made recommendations on range of products including peripherals, software, and services available for customers
Performed upgrades and repairs to clients desktops and electronic equipment as needed
Processed shipping receiving returns and exchanges for local and nationwide clientele
Ensured clients received proper home and office products based on needs provided


Gateway Gaming (Lead Service Technician) ••••• January ••••• April •••••

Ensured that gaming machines and networks were functional at all times
Reported any malfunctions and completed proper repairs to ensure machines returned to floor
Utilized programs, such as, Visio, Excel, and Word as requested by clients and supervisors to complete multiple projects
Managed and processed the arrival of games from distribution center verification proper item and that it was functional before accepting delivery




ITT Technical Institute (Federal Work-Study/ IT Assistant) June ••••• December •••••

Selected from current ITT Technical Institute students to be Work-Study and assist the onsite IT Technician as needed while a student
Performed upgrades and repairs to computers and hardware as directed by Campus Director, IT Technician, and employees
Provided opportunity to assist diverse students population
Developed strong relationships with faculty, management, and employees by providing tutoring, completing projects for Career Services and completing projects in a timely manner
Entrusted with providing audit of schools inventory of related material and computers


Education
ITT Technical Institute, Bessemer, Alabama (•••••) ••••• June •••••
A.A.S. Information Technology Multimedia Option GPA ••••••••••


Technical Skills
••••• Windows Server •••••/••••• (DHCP, DNS, WINS, Active Directory)
••••• Microsoft Office Suite •••••
••••• Autodesk 3dsMax ••••• (Modeling, U/V Mapping, Advanced Lighting Techniques)
••••• Autodesk Maya ••••• (Advanced Modeling, U/V Mapping, Advanced Lighting Techniques)
••••• Windows desktop operating systems Win •••••Win 7(User Account Management, Sharing Permissions, Permissions, Installation of software)
••••• Mac OSX ••••• (User Account Management, Bonjour, Sharing between unix/dos based OS, BootCamp, Networking Mac OSX on Windows Domain)
••••• Debian, Mepis, and Suse based Linux Distributions (Dual booting, kernel crash events, gui and command driven partitioning, fluent in terminal commands, software installation , wine emulation)
••••• Virtual Box and VMWare (Creating/managing virtual machines)
••••• Adobe Master Suite CS•••••CS5 (Photoshop photo manipulation, restoration, enhancement, and advanced photo manipulation techniques, Developing Flash based games, animations, websites, banners, and ads, Create and maintain web based material in Dreamweaver, Edit and publish articles using Indesign.)
••••• Proficient in Action Script 3, HTML, and basic C•••••