Computer/ Electronics Technician

•••••
Entry-Level PC Technician / Network Support




•••••
Profile


* 3+ Years of IT Experience: Hands-on PC Technician with demonstrated success working in enterprise, multi-platform WAN/LAN environments.

* Solid Technical Foundation: Able to troubleshoot, install, and configure software and hardware on a wide range of platforms and WAN/LAN systems.

* Highly Effective Communicator: Able to communicate technical information to management and end-users at any level. Thrives on challenge, and excels in a fast-paced environment.

* High-energy problem solver: Excellent investigative, analysis and research skills. Rapidly assimilates new technologies to implement state-of-the-art solutions.

* Strong Work Ethic: Self-motivated and dedicated. Able to work independently or in a collaborative team environment.



•••••
Education


Wentworth Institute Of Technology, Boston, MA
BS Degree - Computer Engineering Technology (•••••, Made Deans List)
AS Degree - Electrical Engineering Technology (•••••)

Senior Design Project: Best Submersible Underwater Reconnaissance Vehicle

* Co-designed a submersible, self-propelled underwater reconnaissance vehicle with a color camera to provide real-time video transmission. Built and tested in only 2 1/2 months, and won an award for "Best Project".



•••••
Professional Experience


. . . . . .

••••• - •••••
Wentworth Institute of Technology, Boston, MA

•••••
Web Media Intern (••••• - •••••)
PC Technician (•••••)
•••••

* Maintained computer lab and media equipment, and provided simple video-editing and DVD-creation services to the Wentworth faculty.

* Updated the Davis Center Web site.

* Trained faculty in using MS Office, as well as web-design and photo-editing software (Dreamweaver, Photoshop, etc.).

. . . . . .

•••••
EMC Corporation, Hopkinton, MA

•••••
Product Support Technician
•••••

* Provided Technical support to customers, responding to incoming system-failure notifications of the Symmetrix storage servers made by EMC.

* Determined system status, obtained system error codes, provided solutions, and dispatched local Customer Engineers.

. . . . . .

••••• - •••••
Accenture, Wellesley, MA

•••••
PC Technical Support (••••• - •••••)
Finance Analyst (•••••)
•••••

* Performed system backups and daily PC maintenance for the entire Wellesly location, including software troubleshooting and installation.

* Performed Windows ••••• upgrades on client laptops, and created and modified network accounts and passwords.

* Trained in network configuration and design, Java and HTML-oriented software.



•••••
Technical Expertise


Systems:
Windows XP / ••••• / ME / 9x, OS ••••• / ••••• / •••••, MS-DOS,

Languages:
HC••••• Assembly, HTML, OpNet Guru, Visual Basic

Applications:
MS Office, MATLAB, AutoCAD, HPVEE, Lotus Notes, Adobe Photoshop, Adobe Illustrator, Vectorworks, Pspice



•••••
Affiliations


Member - National Society of Black Engineers