Computer Support Specialist

Core Skills: Computer Support Specialist with over 8 years experience seeking a position in your organization with good benefits. Bilingual - Spanish

Summary of qualifications: Experienced in the areas of setup, maintenance, installation and support; including Data Management. Highly organized and detail-oriented - Dedicated and focused; able to handle multiple projects at one time - able to work effectively with all levels of organization Able to provided superior administrative support to executive management including the handling of sensitive information.

•••••/••••• •••••/••••• Regional School District •••••, Woodbury, CT
Consultant Computer Support
Assisted and supported End users in the use of computer hardware, and software; Troubleshoot and resolved end user questions and problems, as well as provided workstation technical support.

•••••/••••• - •••••/••••• Regional School District •••••, Woodbury, CT•••••
Application Specialist
Assessed, Deployed and Maintained Critical Mission Applications for the Region; Worked closely with the Technology Department, to provide for day-to-day operations; Maintained District Student Information System (SIS); as well as the State Public School Information System (PSIS); Supported and updated the various software use in the district (i.e. Rediker, SNAP; Microsoft suite); Prepared Reports as needed for the Business Manager; Prepared End/Beginning of the year process within the SIS and its integrated program like Grade Quick

•••••/••••• - •••••/••••• Dark Fiber Solutions, Woodbury, CT
Application Specialist
Installed, updated and maintained, software used throughout the district; Work with the Technology personnel in supporting the district hard/software; Setup new Personal Computer systems; installed network printers; Imaged systems in preparation for distributing in various classrooms or labs; Maintained Public School Information System in preparation of state reporting; Installed network wiring and switches as needed.

•••••/••••• - •••••/••••• Waterbury Public Schools, Waterbury, CT
Technical SupportCompliance Review Specialist
Implemented a team work environment in house and throughout the district to correctly service the Bilingual, English as a Second Language (ESL) students; Setup, distributed, upgraded and maintained personal computer systems and provided technical support for the Bilingual Department staff in house and through out the Waterbury District Schools within ••••• different sites. Train Bilingual/ESL staff of approximately ••••• end users in the various software and hardware; maintained the Student Information System for the department to better service the students, and in preparation of the state collections. Kept the department in compliance with the state Law; Interviewed and advised the new higher for any data entry positions for the department; Recommend the purchase of the departments computers and related equipment or supplies

•••••/••••• •••••/••••• Gateway •••••, Hampton, VA
Technical Support Professional
Provided technical troubleshooting and solutions to customers via telephone; Coached and mentored co-workers to ensure efficiency and customer satisfaction; provided feedback and restructuring of training needs to management for performance improvement

•••••/•••••/••••• Open Housing Center, Inc., New York, NY
Computer Manager/LAN Administrator & Consultant•••••
Reconfigured computers for peer-to-peer network; ran cables for add-on computers; Set-up proposals for grants in our non-profit organization; Purchased office supplies and computer hardware and software for the organization as needed; Implemented databases for various departments in a LAN environment using Q & A software; Responsible for supporting operating system and desktop applications
Heavy interaction with end-users; maintained printers, copier; and trained staff on various software

EDUCATION

Branford Hall Career Institute, Southington, CT, Information Technology Certificate
Drake Business School, Bronx, NY, Business Certificate

Excellent References Available Upon Request