computer technician

Degrees: Master of Arts in Human Resource Management, May •••••
B.S. Business Admin., Computer Info. Systems, May •••••
DP Technology, May •••••
Kinman Business Univ; Spokane, Washington, Business Certificate, •••••
Juneau-Douglas High School; Juneau, Alaska

EMPLOYMENT
HISTORY:

2/••••• to •••••/••••• State of Alaska, Department of Administration,
DMV, Anchorage, Alaska
Customer Service Representative Team member in the Driver improvement Section, applying State statute to invoke the action of canceling, suspending, or revoking driving privileges to individuals committing driving offenses. Majority of time is focused on the Minor In Possession Notice & Order of Revocation and the over ••••• Notice & Order of Revocation issued by any law enforcement agency within Alaska. Frequent contact with records departments of any local and state law enforcement agency for retaining all evidence to process an offenders paperwork and issue a determination letter. Secondary responsibility is to be a first contact and assist walk-in customers (the public) with translating their driving history record so they better understand why an action has been taken against their license. Additionally, take randomized calls from customers who are asking for assistance and deliver only general information using the guidelines of the Privacy Act. Software utilized is MS Office software, specifically Word, Excel and Access.

8/••••• to 1/••••• Alaska Executive Search, Anchorage, Alaska
Coordinator Contract position within an Anchorage-based Alaska Native corporation. Primary duty is to compile documents from rural communities, so each village/city may receive a self-contained fire fighting system (aka Firehouse in a Box). A large portion of time is spent on the phone conversing with various individuals at different city/tribal council position levels, guiding them to furnish the appropriate letters and documentation to meet USDA, BIA, and State of Alaska grant guidelines. The other portion of time is spent documenting and submitting status updates/reports to the management level within the corporation and coordinating the upcoming rural training schedule with the State Fire Marshals office. Utilize the Internet to research rural communities and their direct fire safety needs/requirements, to better understand their culture and environment. Correspondence and management reports are composed in Microsoft Word and Excel.


3/••••• to 4/••••• Cancer Research Center of the University of
Hawaii, Honolulu, Hawaii
Statistical Programmer - Assisted investigators (PhDs) in their designing, conducting and analysis of in-depth research studies of various types of cancers in the area of epidemiology. Via my programming capabilities in SAS, output data models were used for analysis for the final printing of papers for medical journal studies. All data collected from various sources was organized into data base structures by the programmer group. Accuracy was always the priority, therefore all lab and field data stored in Excel spreadsheets or other formats were cleaned prior to use and output to ASCII files, before adding to the Centers data bases (SAS and Visual FoxPro). Documented all projects using Word or WordPerfect. Also prepared various styles of chart presentations for a dietary study over a •••••year period in SAS Graph, from stored survey collections composed of population groups from different ethnic backgrounds(i.e., Asian, Pacific and U.S.). Additionally, prepared ad hoc reports and graphs for investigators to use in their presentations in open conferences/forums. Research at our center was performed in joint participation with other research institutions throughout the world.

•••••/••••• to •••••/••••• Chaminade University (Barbers Point Naval
Station), Honolulu, Hawaii
Adjunct Faculty - Developed and instructed via the Accumen Series textbooks an introduction to information systems. Introduced novice students to the world of computers via Microsoft products in the area of word-processing, spreadsheets, and data base structuring and management. Class size ranged from ••••• to ••••• students, student composition was predominately active military (•••••%) and military dependents (5%). Class structure was via handouts and discussion followed by lab exercises. Students prepared themselves for class meetings for any of the following: oral discussion to questions and the end of each chapter, turned in projects utilizing each software application, a mid-term, and a final exam.

4/••••• to 6/••••• Hawaii Pacific University (Pearl Harbor Navy
Campus), Honolulu, Hawaii
Adjunct Faculty Instructed an introductory overview of relevant management principles as applied to contemporary organizations. Main focus on management theories, philosophies and functions. Class size ranged from ••••• individuals, student composition was composed of active military (•••••%) and military dependents (•••••%). Class structure consisted of lecture, overheads, and class discussions. Students prepared homework questions from each chapter, were given quizzes, mid-term, and a final. Students prepared a term project where the main theme was to sell their companys product/service to prospective customers/buyers via an oral presentation, also a written paper was turned in.

•••••/••••• to 2/••••• Hawaii Pacific University (Center for Graduate
Studies), Honolulu, Hawaii
Graduate Admissions Coordinator - Supervisory role, accountable for all graduate admission functions and prioritized workload for up to 5 employees. Prepared for word processing all application correspondence and completed applications for program acceptance. Evaluated domestic/international student undergraduate transcripts for applicable prerequisite coursework to enter a graduate program. Applied knowledge of INS (Immigration and Naturalization Services) standards, rules, and regulations for the generation of I•••••A-Bs for foreign student entrance to the U.S. Set standards and worked with a group of student programmers in building and implementing the graduate inquiry and application data base. Data base provided statistical reports to upper management with timely accurate data for program planning purposes. Extensive personal contact with the public, i.e., prepare and present group presentations in marketing the graduate programs at HPU. Worked closely with small businesses and mainland corporations, with local offices in Honolulu, for placing graduate interns in paid internship programs. Initiated, setup, and presided as secretary in a student chapter of the Society for Human Resource Management, (Lokahi SHRM). Participated as a Graduate Assistant in conducting MGMT ••••• - Compensation, for undergraduates, 1 semester.