Concierge

Objective: To obtain a position in a Customer oriented industry in the Boston region

Skills and Training:
&#•••••; Five Years Customer Service &#•••••; IC3 &#•••••; Data Entry
&#•••••; Keyboarding •••••+ WPM &#•••••; Microsoft Word &#•••••; Ten Key
&#•••••; Standard Filing Rules &#•••••; Unionism &#•••••; Telephone Etiquette
&#•••••; Business Communications &#•••••; Supply Requisitions &#•••••; Bookkeeping
&#•••••; Microsoft Access &#•••••; Microsoft Excel &#•••••; Consumer Math

Education:
March ••••• to Present••••• TCU Advanced Training Program Devens, MA
TCU Advanced Training Program
&#•••••; Completed the Amtrak entry level training and Rail Freight Clerk Training

April ••••• to March ••••• Anaconda Job Corps C.C.C.••••• Anaconda, MT
Business Technologies
&#•••••; Completed the Business Technologies Trade
&#•••••; Completed Primary Welding and Safety and worked in Advanced Welding

••••• to •••••••••• Mesa Ridge High School••••• Colorado Springs, CO
General Studies
&#•••••; Earned High School Diploma

Experience:
April ••••• to Present••••• Anaconda Job Corps••••• Anaconda, MT
Work Based Learning
&#•••••; Filed student records
&#•••••; Maintained student attendance
&#•••••; Organized record keeping
&#•••••; Handled document creation

March ••••• to April ••••••••••Securitas Security Services••••• Colorado Springs, CO
Security Guard and Customer Service Representative
&#•••••; Oversaw site security
&#•••••; Controlled site access
&#•••••; Prevented theft and crime
&#•••••; Provided customer service in three locations on site

April ••••• to January ••••••••••ICT Group••••• Colorado Springs, CO
Inbound Call Service Representative
&#•••••; Processed inbound calls
&#•••••; Provided customer service

Awards:•••••
TCU Honor Roll
Dorm II Most Improved Student of the Month
Victory Dorm Most Helpful Student
Business Technologies Student of the Month