COO/ VP Ops / VP Global HR

PROFILE

••••• is a Business professional with a total Industry Experience of ••••• years Years. A SME on Business Processes with proven Expertise In Human Resource Management , HRIT Application Development and Maintenance (AMD) , Health care Administration, Data management Operations and Human Resource Outsourcing . Having worked extensively with a global leader in a consulting role in the Health Care Administration and HR Consulting Outsourcing space ••••• has a proven track record in The Area of Project Management and Outsourcing, Global delivery of HRIT and data management services with offshore delivery capabilities and Technological Enablement of HR Processes. Currently engaged as Vice President of Client Service Operations with complete operational and P&L responsibilities for a Mid Size firm providing Health Care Administration services to Fortune ••••• Companies. Joined the firm in the Start up phase and contributed significantly to the organic growth of the company over the past 4 years.





Professional ExperienceInformation Technology/Client Operations

Mid Size Health Care Administration Firm
May ••••• Till date
As Vice President of Client Service Operations, directly responsible for running the Operations of the Company to deliver Technology services, Data Management services, Customer support services and Document Management services to a portfolio of ••••• clients. Owns responsibility for Account Management across all clients including client profitability and Contract management .As a member of the Executive Team this role provides leadership in strategic planning, budgeting, Human Resource Management and meeting Performance and growth objectives for the company
The role comes with P&L responsibility and Reports to the President and CEO of the Company.
Key Result Areas Includes the following
Client Profitability by active management of Client operations and Contracted service level agreements
Revenue Management by farming the account to create and close on up sell opportunities
Customer Satisfaction ratings
Human Resource Performance management

Covansys Corporation (A division of CSC)
May••••• May ••••••••••Director-Major Accounts

Managed IT services in Application Development and maintenance for ••••• Global Clients

Responsible for an annual revenue of Approx ••••• Million USD

Managed a team size of ••••• resources spread across globally including ••••• Project/Program managers in a multi site,multi client environment
KRA of ensuring reduced costs for the client by maximizing Resource utilization , and jointly managing client budgets
Designated as a Delivery Leader on global delivery of IT services being the single point interface for all client Service Level Agreements
Managed multiple cross client teams ,across multiple tools and technology platforms( ERP , WEB , DWH) for complex Global client implementation and support projects
Proven Track Record and expertise In Managing Client Relationships on Large Accounts, managed to farm the account from $ ••••• Million/year to $••••• Million /Year
Responsible For creating and optimizing Client program implementation strategies using the Offshore model to provide comtinuous Fiscal value addition to the client
Direct responsibility of managing all client Tools and Technology Infrastructure offshore and ensuring maximum utilization from a cost effectiveness perspective



Professional Experience - Human Resource Management
June ••••• May •••••
9 Years Experience In Core HR functions In Health care , Petrochemical , and Services Verticals
Global HR Experience
Held HR Head Positions in Multinationals in India and Africa
Proven Track record in Managing HR Information Systems



EDUCATION/PROFESSIONAL QUALIFICATIONS

&#•••••; Bachelor Of Physics- University Of Bombay , India
&#•••••; Masters In Human Resource Management- University Of Bombay , India
&#•••••; Citizenship - USA