Communications skills: Project and assignment management
Sales and Marketing support Time Management
Staff training Outstanding customer service skills
Bookkeeping and accounting Team spirited and Result oriented
Computer Skills: Windows, MS Office ••••• ( word, excel, PowerPoint, outlook) internet applications
Highlights Of Professional Experience:
Atlas Watersystems, Inc.•••••••••• Current
Customer Service and Installation Coordinator
Managing all service technicians and there schedules
Schedule all incoming service and installation calls
Follow up on customer call backs and complaints
Guarantee customer satisfaction and timely service
Run financial reports and review and assist with marketing promotions
In charge of all internal office personnel
Service revenue up •••••% in my first year
Sky Computers
Shipping and Receiving Manager••••••••••••••• Dealing with Fed Ex and UPS as well as other major shipping companies
Acting as and junior buyer for computer components and office supplies
Acted also as and expeditor for the senior buyer
Dealing with vendors and negotiating competitive pricing
Active with project planning
Quality control procedure put into effect to insure quality product
Hawthorne Suites
Guest Service Agent•••••••••• - ••••• Dealing with about ••••• to ••••• phone calls a day for reservations
Problem solving with customers on phone
Ordering stock for offices as well as the convenience store and kitchen area
Directed special functions and conventions
Promotional projects as well
Ciros Restaurant
Front House Manager•••••••••• - ••••• Training and managing the complete front house staff
Documentation for all financial statements and data entry in Excel spreadsheets
Responsible for scheduling, payroll, and daily deposits
Worked on promotions and special offers to keep business growing rapidly
In this job I had to be resourceful and very persistent
Worked closely with all employees to keep a team work environment
Education
Graduated ••••• with high school diploma with leadership award
Attended Hesser College accounting and business management courses