CSR

••••• Nicole •••••
•••••
Plymouth, WI •••••
Phone •••••


Education
••••• Portland State University Portland, OR
Bachelor of Science
X ••••• GPA

Professional experience
••••• Presently Farmers Insurance
Portland, OR
Liability Claims Representative
X Handling Attorney represented files with great results.
X Two Customer Service Awards.
X Serves as an Arbitrator for ARB Forums.
X Designed and implemented advanced medical training
X Experience with supervisor back-stopping

••••• Nationwide Insurance Portland, OR
Claims Representative
X Experience with Attorney and Direct PIP, Med Pay, Liability, Homeowners, Dog Bite, and Casualty Claims
X Multiple Customer Service Letters
X Member of the Emerging Leaders Program
X Pepperdine Negotiation Training

Volunteer experience
Locks of Love and Juvenile Diabetes Foundation

Awards received
Two Customer Service Awards