Customer Engineer II

Experience:

Community Alternatives of the Black Hills ••••• Resident Manager
Rapid City, SD••••• •••••/••••• - Present
Supervise shift of ••••• employees in ensuring efficiency and safety in the Agency
Provide positive environment for residents reintegrating into the community
Attempt to create a positive and cohesive working environment
Ensure compliance with contractor guidelines and CEC Policy
Assisted with ACA Accreditation process
Radio Shack ••••• Store Manager
Pierre, SD••••• •••••/••••• •••••/•••••
Supervised all employees including hiring, training, scheduling, and payroll
Ensured clean environment and created customer friendly atmosphere
Responsible for ensuring proper customer service and sales
Initiated all inventory and security policies
Supervised store operations
AIG Building Manager
New York, NY •••••/••••• - •••••/•••••
Supervised Emergency Response Team for possible Terrorism and Natural Disaster incidents
Awarded construction and maintenance contracts for multiple AIG facilities
Designed and wrote policies and procedures for new building projects
Managed several multi-million dollar property contracts
Wrote and updated construction safety procedures

Other Relevant Experience:

DynCorp-Armed Security Officer for government contractor
Keyspan-Repair gas lines for residential and commercial properties
US Navy-Participated in Operation Enduring Freedom on the USS Carl Vinson

Education:

Western Dakota Tech-Electrical Technology Classes
Building Operations & Maintenance Administration-Obtained Residential Property Administration
Katharine Gibbs-Graphic Design Classes
Nassau Community College-Genera Studies
Certified in CPR & Basic First Aid
US Navy-certified in Naval Aviation, Fundamental Operations Security, Microwave Sensory Technology