Customer Facing or support

Objective
To establish a mutually beneficial business relationship with a well-established organization that would capitalize on my experience and expertise.
Experience

••••• years Telecommunications experience Management and Sales Spectrum (Business, Retail & Public Sector)

••••• years Banking experience Teller, Head Teller, Branch Operations Assistant Manager and Bank Officer

SPRINT / Nextel Guaynabo, PR (March ••••• to April •••••)
Public Sector Manager (January ••••• to April •••••) Responsible for directing pre-sale, sale and post-sale Marketing events for verticals segments (Healthcare, Government and Educations) within Puerto Rico and USVI. Elected to request a Voluntary Separation Package.
&#•••••; Responsible for retail and business sectors in both technologies, wireless and wire line. Met and excited quota assignment to over •••••% in all quarters for ••••• President Circle Member
&#•••••; Trained and develop strategies and tactics for Retail Stores and Business Sales teams to assure consistency and increase sales activity.
&#•••••; Established relationship with third party companies that through their application would meet and enhance customer experience and needs.
Current performance at •••••%.

Wholesale Manager (March ••••• to December •••••) Responsible for directing pre-sale, sale and post-sale with based and non-based Telecommunication providers within Puerto Rico and USVI.
&#•••••; Establish relationships at the highest level within the different telecommunications organizations including Cable Companies to identify short term and long term objectives. Achieved •••••% on sales objectives.
&#•••••; Lead on responding to all RFPs questions for assigned opportunities, liaison with Development, Customer Support to service formal proposals.
&#•••••; Involved in the preparation and planning of scheduled releases, ensure timely implementation of projects, management of virtual team (USA Engineering team) to meet expectations on both sides of the opportunities.
&#•••••; Establish project scope, gather and document business user requirements, process flows, create functional design and specifications, assist with technical design, present design walkthroughs•••••


Business Sales Manager (April ••••• to March •••••) Responsible for managing, motivating, training and coaching up to ••••• Sales Executives for the business sector, worth $••••• million dollars.
&#•••••; Managed up to ••••• Sales Executive.
&#•••••; Successfully meeting assigned quota ($••••• million dollars).
&#•••••; Outstanding Leadership Award •••••, Excellence Award •••••, President Club Member since •••••
&#•••••; Excellent organization, documentation, analytical, and decision-making skills.
&#•••••; Able to quickly synthesize data and effectively communicate between all parties Clients, Businesses, Technical, Legal, and Senior Management.
&#•••••; Strong leadership, teamwork, and interpersonal skills.
&#•••••; Thrive in a fast paced, ambiguous environment yet able to focus on details.
&#•••••; Create structure by being organized, establishing goals, and communicating effectively.
&#•••••; Highly innovative and self-motivated to achieve objectives- work proactively, results oriented.
&#•••••; Public relations experience-involved in communication media, press releases, advertising materials, and trade show presentations.
&#•••••; Sales team participation over •••••%.

Major Account Executive (March ••••• to March •••••) Responsible for selling and promoting Sprint telecommunications solutions within the business sector Puerto Rico & USVI.
&#•••••; Responsible for increasing the customer base by acquiring new customers as well as retaining existing within the Business.
&#•••••; Rookie of the Year Award (highest performance)
&#•••••; Sold over $••••• million dollars in revenues

TELEFONICA LARGA DISTANCIA (TLD) Guaynabo, PR January ••••• to March •••••
Data Account Executive Responsible for selling and promoting TLD telecommunications solutions within the business sector Puerto Rico & USVI.
&#•••••; Responsible for the Equal Access process in Puerto Rico in ••••• and USVI in •••••, gaining a market share from 0 to 2%.




BANCO POPULAR DE PUERTO RICO Rio Piedras, PR January ••••• to December •••••
&#•••••; During this period, I experienced a career growth within the bank, beginning as a Teller, Head Teller, Operations Manager (Security Officer at Branch Level) and Bank Officer.
&#•••••; Excellence Award •••••
&#•••••; Selected by the CEO and Chairman for Mini Branch beta testing; performance lead to the project later being deployed as industry advantage.

BUSINESS CO OWNER September ••••• to December •••••
&#•••••; Food Stand Evelyns Cuisine at prime beach location, Playita del Condado, San Juan, PR
&#•••••; Closed due to wife illness

Education
COLLEGE
Jacksonville University (Pursuing Pre-Engineering)
Am•••••an Institute of Banking
PERSONAL ATTRIBUTES
Fully Bilingual (Spanish & English)
Strong People Skills
Customer Service Oriented
Result Driven
Technical Knowledge
Environment
Windows and Mac
Wireless and Wireline
ATMs

Professional &Personal References
Upon Request