Customer Service, Account Manager

SALES PROFESSIONAL
Account Management Prospecting Pricing Negotiating & Closing Operations Recruiting &
Hiring Compliance User Training Helpdesk Troubleshooting Customer Service
Highly accomplished sales leader with extensive record of successfully driving top lines for a broad range
of services and products across several industries. Record of consistently meeting or surpassing
aggressive sales quotas. Broad, in-depth knowledge of Microsoft products. Highly experienced in markets
including banking, insurance, and high-tech. Expertise in leveraging consultative sales methodologies to
generate significant new business while growing pre-existing accounts. Customer-service oriented
professional with successful B2B / B2C background; proven ability to resourcefully address customer
issues and expedite solutions to maximize satisfaction levels.

CAREER TRACK
Sourcing / Recruitment •••••/•••••/•••••
Kelly Services/Allstate Insurance Short Term Contract
I was responsibile for sourcing and recruiting of Sales Agents for the Northwest Region of Allsate Insurance.

ACCOUNT MANAGER ••••• - •••••
EXPRESS METRIX Seattle, Washington
Provide deft sales expertise identifying and securing new business opportunities while managing
existing client base in the high tech sector despite challenging industry and economic conditions.
Prospect utilizing cold calling and other methodologies, analyze client needs, and present sales
solutions. Ensure on time delivery of services to facilitate future sales and ensure high client loyalty and
trust.

PARTNER ACCOUNT MANAGER / MID-MARKET PARTNER TEAM SALES SPECIALIST ••••• - •••••
VMC / MICROSOFT Redmond, Washington
Promoted and sold partner programs and other Microsoft products and solutions in assigned territory,
including Office Live Meeting. Maintained an account base of up to ••••• clients, ensuring superior
satisfaction through effective account management skills. Account maintenance duties included
licensing renewals and ongoing technical training utilizing web-based communication. Effectively
managed extensive administrative reporting workload by utilizing Siebel and Partner Central tools.

CALL CENTER AGENT / ACCOUNT EXECUTIVE ••••• - •••••
CSG OPENLINE / FIDESIC CORP. Redmond / Bellevue, Washington
Served in both an inbound and outbound sales role in a fast-paced call center environment. Took a key
role in new product launch planning and execution, and grew client base promoting client products and
services utilizing the Internet and other approaches.
- Continually exceeded revenue and profitability quotas through effective client relationship and
management abilities.

COMPUTER & NETWORK TECHNICAL SUPPORT ANALYST ••••• - •••••
COMFORCE / BOEING Bellevue, Washington
Provided internal technical support in call-center environment to Boeing sites worldwide during
successful •••••year tenure. Quickly resolved various technical issues in a timely manner, and escalated
issues as required to meet deadlines and expectations.

CALL CENTER AGENT / ACCOUNT EXECUTIVE ••••• - •••••
CSG OPENLINE / FIDESIC CORP. Redmond / Bellevue, Washington
Served in both an inbound and outbound sales role in a fast-paced call center environment. Took a key
role in new product launch planning and execution, and grew client base promoting client products and
services utilizing the Internet and other approaches.
- Continually exceeded revenue and profitability quotas through effective client relationship and
management abilities.

COMPUTER & NETWORK TECHNICAL SUPPORT ANALYST ••••• - •••••
COMFORCE / BOEING Bellevue, Washington
Provided internal technical support in call-center environment to Boeing sites worldwide during
successful •••••year tenure. Quickly resolved various technical issues in a timely manner, and escalated
issues as required to meet deadlines and expectations.
- Analyzed issues remotely and in person, and worked with team and independently as appropriate.
Remained cognizant of systems, software, network, and other infrastructure architecture to close
trouble tickets.
- Consistently achieve or exceeded expectations.
Previous positions include:
Outbound Sales Unisoft Networks Technical Support Representative SCS Compute

LEARNING CREDENTIALS
BACHELOR OF ARTS COURSEWORK BUSINESS EMPHASIS
UCLA, Los Angeles, California
••••• GPA
Additional courses, seminars and workshops include:
Microsoft Sales Solutions Siebel Partner Central

CERTIFICATES & LICENSES
Life, Health, Disability Insurance license State of Washington Commercial Banking Business
Agriculture Certificate Washington State University

REFERENCES AND FURTHER DATA PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST