customer service/appointment setter

OBJECTIVE To obtain a customer focused position which offers

growth and advancement.



EXPERIENCE Oct. ••••• Present E.R. Solutions Phoenix, AZ.

Collector

Handing english/spanish accts inbound and outbound

collecting past due accts.



Sept. •••••Oct. ••••• Strategic Marketing Phoenix, AZ.

Customer Service

Modify and connect XM radio through customer serivce.

Inbound and outbound calls utilizing Siebel

programming. Collections and accounts receivable.



Jan. •••••Oct. ••••• ILX Resorts incorporated Phoenix, AZ.

Appointment Setter

Setting up appointments for ILX Resorts vacation

locations. One of the top bookers since employment,

Bonus nearly every weak.



Sept. •••••Dec. ••••• Conquest Staffing Solutions Inc. CA.

Appointment Setter

Set appointments for Trend West Resorts.

Consistently met booking goals.



Nov. ••••• Nov. ••••• Dearfield Assoc. & Inc. Phoenix,AZ.

Telemarketer

Telephoned BMG clients.

Offered discounts on the purchase of CDs and Tapes.



Oct. ••••• June ••••• Direct Marketing Service Phoenix,AZ.

Telemarketer

Performed outbound sales calls to potential customers

to solicit orders. Provided product information and

answered questions for customers. Assisted customers

with purchases and recorded purchase information.

Entered information regarding sales calls into customer

Database. Adhered to Company sales and call volume

quotas.



Aug. ••••• Jan. ••••• Mervyns Department Store CA.

Sales Associate

Assigned to Perfume department. Assisted customers

purchase options. Operated cash register for customer

transactions. Assisted in stock room maintaining

inventory counts and stocking of the sales floor.



EDUCATION Career Options Customer Service Training Phoenix, AZ.

Windows ••••• Word ••••• and Internets Skills.

Keyboarding ••••• wpm

Customer Service Skills



East High School Diploma Greenbay, WI.



References Available upon request