Customer Service Associate

Work Experience
Consolidated Communications, Technical Support Agent, Charleston, IL August ••••• - Present
Technical Support for cable, DSL, and VoIP
Proactive Trouble Management team member •••••present
Manage multiple customer contacts
Coordinate trouble calls between the customer and other departments
Working to resolve ongoing issues for a customer
Highest number of calls in the call center from September-December •••••
Innovative Staff Solutions, Technical Support Agent, Charleston IL
September ••••• August •••••
Technical Support for cable, DSL, and VoIP
Proactive Trouble Management •••••present
Manage multiple customer contacts
Coordinate trouble calls between the customer and other departments
Lowest After Call Work April-May •••••
CVS Pharmacy, Mattoon, IL
July •••••September •••••
Pharmacy Technician
Various roles: stocking, cashier
Carman Dining Center, Charleston, IL
August •••••July •••••
Perfect attendance
Customer service during busy dining period (••••• students per meal average)
Various roles: server, salad bar, hot bar, dish room, prep assistant, dish room, clean up.
Acting Student Manager••••• semester
Worked ••••• hours or more per week while full time student

Education & Activities Eastern Illinois University, Charleston, IL August •••••present
Bachelor of Arts History, Minor in Geography
Cumulative GPA•••••
Major GPA•••••
*GIS experience: GEG ••••• Introduction to Cartography
Certifications•••••EIU School of Continuing Education•••••July •••••
Paralegal Certification GPA•••••
••••• hours of Paralegal Training
Interest & Skills
Proficient with MS Office, AutoCAD and Map Viewer
Strong customer service background
2+ years of call center experience
Strong written and verbal skills
Career Goals: Paralegal
History Club (•••••)
Apportionment Board Secretary, Fall •••••
I recorded the minutes for the student board that allocates over $•••••, ••••• for campus events.
Movies: ••••• plus DVD collection, interested in movie trivia