Customer Service Associate II

ACCOUNTING, FINANCIAL & BUSINESS MANAGER

Highly accomplished Accounting/Financial Operations Leader with •••••+ years of demonstrated achievements in delivering superior financial management and staff improvement for NASA and other Federal and private industry organizations. Results-driven professional known for developing new training methodologies to fuel team performance, boost productivity and increase operational capability; Instructor, team mentor and communicator with a proven ability to originate cutting-edge strategies for elevating accounting practices, auditing, management analysis and policy development; Reviewed and participated in writing Requirements, Statements of Work, and Monitoring Plans for Contractors and participated in Source Selection of Vendors. Additional areas of expertise:

Organizational Development Team Leadership, Mentoring & Training Employee Evaluation
Continuous Process Improvement Policy Development & Implementation Staff Development
Efficiency Improvements Auditing Policies & Requirements Relationship Development
Cross-Functional Teams Accounting Strategies Management Analysis Financial Research


PROFESSIONAL EXPERIENCE

NASA, Edwards, California ••••• to •••••

Branch Chief, Financial Management Office, Office of Chief Financial Officer (••••• to •••••)
Provide leadership for all center accounting office operations. Manage day-to-day activities of •••••person staff of accounting, technicians and contractor support. Deliver training for personnel and author annual performance appraisals/reports, including quarterly evaluations of contractor support contracts. Orchestrate office support for accounts payable, payroll, travel, grants management, general ledger and reporting. Coordinate, update/redesign financial management systems and implement fresh changes to accounting policies. Prepare and track organizational budget while briefing senior management on operational finances.

Specific Accomplishments:
Maximized operations by implementing integrated financial management system, SAP, web-based travel management system and electronic web-based time/attendance system.
Significantly improved staff performance and expertise by authoring a training manual to cross train employees in all aspects of financial management functions.
Enhanced employee training through creation of flat file tracking training advancement.
Led 3 staff members to achieve M.B.A. degrees and 2 employees to complete Bachelors degrees in Communications and Accounting.
Boosted team morale and performance by redesigning office to accommodate all employees space and work-related requirements along with acquiring new equipment.

Assistant Deputy Chief Financial Officer, Office of the Chief Financial Officer (••••• to •••••)
Spearheaded daily technical administration of all accounting practices. Orchestrated basic training activities for new accountants by developing individual customized plan for each staff member. Teamed with employees to determine unmet training requirements. Acted as task monitor of contract for administrative support personnel. Delivered leadership for new business implementation as well as business information systems management. Provided technical direction for accounting staff on organizational policies, standards and Generally Accepted Accounting Principals compliance.

Specific Accomplishments:
Boosted employee performance by preparing employees to improve skills and expertise while writing fraud, waste and federal resource abuse briefings.
Heightened efficiencies within federal government by supporting initiation of updated processes.•••••Contd

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NASA continued:

Assistant Deputy Chief Financial Officer Accomplishments (contd):
Devised innovative communications strategies to gain support and acceptance from employees on new policies and procedures.
Dramatically reduced costs by creating Gain Sharing in Travel Savings policy.

Accountant Team Lead, Office of the Chief Financial Officer (••••• to •••••)
Skillfully directed high value group of professional accountants, accounting technicians and contracted support technicians, coordinating vendor payments, travel authorizations, payroll, time and attendance and employee reimbursement.
Spurred operational capability by developing assessable unit inventory to implement internal control system.
Guaranteed •••••% rate in proper payments/collections by developing tracking system detecting and reporting improper payments.
Certified payments to meet requirements of Treasury Financial Management Regulations and Federal Government appropriations law.

Systems Accountant, Office of the Chief Financial Officer (••••• to •••••)
Achieved certification as ISO auditor through training and 1 year of documenting/flowcharting audit processes.
Led implementation of new financial management systems agency-wide, including SAP Financial Management Program.
Reviewed accounting processes to ensure information technology, General Accounting Office, Joint Financial Management Improvement Program, Department of Treasury and other federal agency requirements were met.

Auditor, NASA Office of the Inspector General (••••• to •••••)
Selected by NASA OIG to establish and develop new remote branch office.
Created auditable entry file of •••••+ areas requiring audits by law or regulation.
Audited contracts for Performance & Compliance with Government requirements.
Produced $•••••M in reimbursable recovery for agency by auditing Expendable Launch Facility.
Reduced costs $•••••K annually by conducting audits of leased warehouse contract.
Key member of Peer Review Team on Presidents Council for Integrity and Efficiency.
Recognized with Superior Accomplishment Award for Special Acts due to superior performance.

Early Career:
Auditor, Internal Review Administration, United States Army MEDDAC
Re-established a vacant position and established a complete audit program.
Liaison for the agency to outside auditors, e.g., Army Audit Agency, GAO, etc.
Supervisory Accountant & Management Analyst, United States Marine Corps
Oversight to accounting, financial management, banking, procurement, personnel management.
Conducted efficiency reviews, position management reviews and economic analysis for commercial activities for OMB A••••• requirements.
Internal Review Officer - Internal Review Auditor Department of Defense Agencies
Re-established audit function and developed an annual audit plan
Coordinated matters related to Fraud, Waste and Abuse for the organization
Chief Accountant at Port of Stockton
Coordinated all general accounting functions working directly for the Chief Financial Officer
Produced a balanced budget for a self-sufficient revenue producing Port.
Maintained the general ledger, analyzed accounts monthly and completed GL year-end closing

Active Duty United States Marine Corps, Pre •••••





FORMAL EDUCATION

Bachelor of Science, Business Administration & Accounting
California State University, Chico, California

Associates of Arts, Accounting
Shasta Junior College, Redding, California

PROFESSIONAL TRAINING & CERTIFICATION

Certified Government Financial Manager Certification (CGFM), #•••••

PROFESSIONAL AFFILIATIONS

Association of Government Accountants