Customer Service

••••• T. •••••
••••• •••••th Avenue North •••••Bessemer, Alabama •••••
Home (•••••)•••••••••• •••••
Cellular •••••

OBJECTIVE To obtain a position in your company that will allow me to utilize my previous training, degree, and experience in customer service and graphic arts, while further enhancing my current knowledge and skills.

EDUCATION Alabama A & M University Huntsville, Alabama
Degree: B. S. in Industrial Technology and Graphic Arts Communication
Cumulative Grade Point Average: •••••/•••••
Graduation Date: May •••••

EXPERIENCE
September ••••• Alabama Graphics and Engineering Birmingham, Alabama
-Present
Customer Service Supervisor December ••••• - Present
- Manage the front counter, receive, sort, stamp, and distribute incoming work orders to departments
- Train employees for Customer Service positions
- Schedule appointments with customers for incoming projects
- Oversee customers work orders and create invoices
- Assist customers with incoming calls
- Solve, research, and evaluate customer problems when needed
- Create digital tracking numbers and tickets
- Provide a positive working environment for clients and employees
- Perform quality control duties on incoming calls and work orders
- Provide clients and potential customers with facility tours
- Assist customers with layouts, creating or choosing computer designs
- Organize and update customer files

Digital Customer Service and Coordinator July ••••• - December •••••
- Receive, sort, process and distribute work orders
- Solve, research, and evaluate customer problems when needed
- Take incoming calls, faxs, and email orders
- Upload and download digital files
- Sort and manage digital files on the hard drive
- Log print orders

Bond and Color Department September ••••• July •••••
- Scan and prep files for large format output
- Print large format files
- Assist with digital pre-press and color output
- Large and small format color scanning and printing

November ••••• Tek-Write Graphics, Intern Huntsville, Alabama
- July ••••• - Created ads, business cards, invitations, flyers and brochures
- Performed printing jobs
- Performed customer service task including answering the telephones
- Assist experienced graphics personal with tasks

Summer ••••• Bessemer Board of Education, Summer Intern Program
- Designed layouts for yearbook, newsletter, and sports events
- Created ads, business cards, invitations, flyers, and programs
- Performed printing jobs
- Clerical Assistant for Graphic Arts Department

SKILLS Windows •••••/NT/XP/Millenium/Vista, Microsoft Office Suite, Corel Word Perfect, Adobe PageMaker •••••, Photoshop, and Illustrator; Works, Heidelberg Press; AB Dick Press; MAS •••••Accounting Software, Office Procedures, Acrobat, Poster shop, Scan Works, HP ••••• and ••••• and Xerox Laser Printers

References Available Upon Request