Customer Service

•••••

Objective

Position in the Communincations Field, specifically Customer Service


Abilities

Extensive history is customer service
Excellent written and verbal communication skills
Extremely productive with multi-tasking and stressful situations
Self starter


Employment History

March ••••• August ••••• Shaw Industries, INC, Dalton, GA
Customer Service Representative
Answered inbound calls in support of customer needs
Assist customers in placing and checking the status of carpet orders
Used specific computer programs in order to give accurate information regarding orders
Maintain a professional and positive attitude


December ••••• March ••••• Sunglass Hut and Watch Staion International, Gurnee, IL
Sales Associate
Customer Service
Review of Applications and assisted in Interviews with potential associates
Opened and Closed the Store, Made Deposits to Bank


May ••••• August ••••• Six Flags Great America, Gurnee, IL
Guest Relations Internship
Dealt first-hand with Management and worked closely with a team of employees
Freedom to make decisions based on my own discretion to ensure guest satisfaction
Trained in all aspects of the park in order to understand the processes of the park



Education

National Louis University, Chicago, IL
B.A. Applied Behavioral Sciences December, •••••