Customer Service/engineer

••••• S. •••••
Objective Seeking a position with a company where I can achieve my goals while complying with those of the business.
Experience ••••• present SBC LD Brookfield, WI
Network Services Manager
X Surveillance and maintenance of platforms supporting SBCLD products and services.
X Performs outage impact assessment, outage notification to appropriate work groups/customers and implements outage recovery procedures.
X Define, develop, produce and analyze quality reports to achieve operating efficiencies.
••••• Netro Corp. San Jose, Cal.
Customer Support Engineer
X Integrated and installed Wireless BTS Radio systems during field trial operations.
X Assist in evaluation and implementation of Network Management tools for new platforms to help improve network surveillance efficiency.
X Implemented system training to local vendors in Mexico City.
••••• Lucent Technologies (Key Data Solutions) Andover, Mass.
Customer Service Engineer
X Integrated DWDM platform equipment throughout Latin America.
X Managed field trial operations to international customers.
X Participated in site surveys for DWDM equipment.
••••• US LEC Miami, Fl.
NOC technician
X Supported installation and maintenance of the Alcatel ••••• and ••••• DACS.
X Supported and maintained the installation and maintenance of circuits integrated to the Lucent 5ESS switch.
X Performed various retrofits and system upgrades.
Education ••••• Florida State University (Panama Annex)
X B.A., Electronics.
X U.S. Army Communications Specialist
Certifications

X Alcatel •••••/••••• DACS, Lucent DWDM Bandwidth Manager- NMS operations and maintenance- NMS administration- Lucent •••••G, Basic Installers Course, N.E.T. Integrated Digital Network Exchange. TBS Meta-Solv. Airstar Wireless Radio Integrations. Bilingual in English and Spanish.