Customer Service / Management / Team Lead

••••• •••••
•••••
Glens Falls NY •••••



Objective:
Management professional seeking to expand experience in the industry with focus on finance and customer service.


Work Experience:

Northern Chi Martial Arts and Fitness Centers, Center Director
••••• New County Rd. Rockland, Maine •••••
(Mar. ••••• - Jun. •••••)

Director of facility specializing in group and private fitness and self-defense instruction. Responsible for all phases of business operation, including curriculum development, marketing programs, class scheduling, and bookkeeping. Ensure student progress is monitored and staff development continues. Evaluate and coach tournament / demonstration team.

MBNA America, Credit Review Analyst - Call Center Team Leader
1 Hatley Rd. Belfast, Maine •••••
(Dec. ••••• Mar. •••••)

Lead task teams of ••••• - ••••• credit analysts in a call center setting, performing in-depth review of customer credit history to determine appropriate interest rate. Reviews included assessment of credit report information, payment patterns, and credit usage to determine best product to suit customer needs and to meet corporate objectives. Responsible for motivating team and tracking progress during daily work as well as achievement of monthly goals.

Received top performer award in January •••••, August •••••, and March •••••
in addition to numerous commendations from senior management and customers.




Education:

••••• - ••••• Castleton State College, Castleton, Vermont, Sports Medicine - Exercise Physiology Major

••••• Associate of Liberal Arts Degree, State University of New York at Adirondack (emphasis in Physical Education)

••••• Glens Falls High School General Studies


Awards:

New England Football League (N.E.F.L.) - Head Coach of the Year Award •••••

Balcomb Award - Athletic & Academic Excellence - St. Marys Church of Glens Falls, N.Y. •••••



Volunteer Work:


Public Speaker / School Assembly Presenter (••••• - Current)

Conduct school assemblies focusing on personal responsibility, goal setting, and respect. Including:

Rockland District High School, Rockland, Maine (Student Body Assembly)
Camden Hills Regional High School, Rockport, Maine (Wellness Day Event)
Warren Community School, Warren, Maine (Physical Educ. Classes)
Abraham Wing Elementary School, Glens Falls N.Y. (Physical Educ. Classes)

Current self defense instructor for Warren County Sheriff and Corrections Department.

Head Coach - Mid Coast Chaos (Maine) Semi-Pro Football Team (••••• - •••••)

President, ACC Circle K Club (Kiwanis) (••••• - •••••)




References:

Bruce Jacobs, (Former MBNA Supervisor)
Senior Banking Officer
••••• Lynda Rd. Waterloo, IA •••••
(•••••) •••••

Kerri Prescott (Former Northern Chi Martial Arts Center Director Brunswick)
State Representative Maine
Topsham, ME •••••
(•••••) •••••

Karen Guiseppe
Director of Internal Audit
Glens Falls National Bank
••••• Glen Street
Glens Falls, NY •••••
Cell (•••••) •••••
Work (•••••) ••••• ext. •••••

Officer Matthew Hoffman
Castleton Police Department
••••• Victoria Drive
Rutland, VT •••••
(•••••) •••••
(•••••) •••••