Customer Service

EMPLOYMENT•••••May •••••Present Advanced Behavioral Health•••••Customer Service Representative
Answer incoming calls from providers
Clarify authorizations
Other general questions, i.e. eligibility, provider contract information
Other clerical duties, i.e. denial reports

October •••••March ••••• Cigna Healthcare, Bristol CT•••••Senior Claims Associate
Process Correspondence Mail, including but not limited to hospital and medical claims
Adjustments
Refunds
Stop Payments/Reissues
Overpayments/Underpayments
Customer Service•••••September •••••September ••••• Diversified Admin Corp, Marlborough, CT •••••Medical Claims Adjuster
Process Medical/Hospital Claims
Customer Service•••••February •••••September ••••• CT. MultiSpecialty Group, Hartford/Wethersfield, CT•••••Billing Associate
Registration
Charge Entry/Internal Medicine
Account Follow-Up/Collections
Payment Posting
Customer Service•••••February •••••July ••••• Aetna/US Healthcare, Hartford, CT•••••Account Payable Rep
Process Invoices•••••March •••••October ••••• Genesis Healthplan, Yonkers, NY•••••Claims Processor
Process Medical/Hospital Claims
Customer Service•••••February •••••March ••••• Cigna Healthcare, Bristol, CT•••••Benefit Analyst
Process Medical/Hospital Claims•••••September •••••January ••••• Danka Industries, Rocky Hill, CT
Dispatcher
Answered multi line incoming calls
Input orders from customers
Dispatched tech to next account•••••January •••••May ••••• CPTV
Receptionist
Directed multi line incoming calls
Answered question from viewers
Handled administrative duties••••• •••••EDUCATION
Sept •••••Dec ••••• Post University
B.S., Bachelor of Science
Legal Studies
Paralegal Certificate
Minor: Marketing•••••••••• Pace University, New York
Degree Pending
B.A., Business Administration
Marketing/Marketing Management•••••SKILLS:•••••MS Outlook
MS Word
MS Excel
MS Access
MS PowerPoint
Internet
Oracle
Typing Skills (••••• WPM)
Notary Public