CUSTOMER SERVICE

Email: •••••

CAREER OBJECTIVE

Seeking a challenging Support position utilizing communication skills in a fast paced, high-pressured environment.

PROFESSIONAL EXPERIENCE

PACIFIC GAS & ELECTRIC COMPANY GAS & ELECTRIC SUPPLY
Senior Administrative Assistant
September, ••••• to current
Responsibilities included the following:
&#•••••; Assist VPs/directors/managers as requested; maintain calendars and schedule/coordinate meetings
&#•••••; Prepare presentation material; organize, prioritize and respond to inquiries and requests for assistance, track department performance recognition program; prepare headcount reports and employee expense reports; process invoices, review as well as prepare pre-travel authorizations
&#•••••; Assist with analytical research; maintain personnel files; sort and distribute mail, maintain correspondence log and accurate follow-up system to track all correspondence from beginning to end; update manpower lists and organization charts; monitor mandatory safety training and ensure •••••% department participation; maintain safety and ergonomics records; photo copy, and order supplies as needed

BUTLER ENTERPRISE GROUP, LLC
Certified Payroll Supervisor
May, ••••• to September, •••••
Responsibilities included the following:
&#•••••; Supervised staff of three
&#•••••; Acted as immediate office manager
&#•••••; Inputted and maintained database of all hours for employees
&#•••••; Attended meetings, seminars and conference calls
&#•••••; Made follow-up calls for missing certified payroll and initial forms
&#•••••; Ordered office supplies and performed other miscellaneous duties

PACIFIC GAS & ELECTRIC COMPANY - ENVIRONMENTAL AFFAIRS AND MATERIALS OPERATIONS DEPTS
Administrative Assistant
June, ••••• to December, •••••
Responsibilities included the following:
&#•••••; Provided administrative support to senior staff and Managing Director
&#•••••; Exercised ability to effectively handle all administrative matters in managers absence
&#•••••; Maintained a confidential and sensitive work environment
&#•••••; Coordinated calendars and travel arrangements
&#•••••; Processed invoices, supply requests and expense reports
&#•••••; Performed other administrative duties as needed

CHARLES SCHWAB
Executive Assistant
September, ••••• to April, •••••
Responsibilities included the following:
&#•••••; Provided executive level support to Manager, Director, VP, SVP, President and CEO
&#•••••; Dispersed information to management, project team and staff
&#•••••; Efficiently handled confidential matters in executives absence
&#•••••; Maintained and processed sensitive information and ensured its security
&#•••••; Exercised initiative, judgment, ability to prioritize multiple projects and work well under pressure
&#•••••; Procured data/telecommunications, space and equipment needs
&#•••••; Formatted and prepared non-routine correspondence, presentations and reports
&#•••••; Orchestrated meetings and conference calls
&#•••••; Coordinated calendars and travel arrangements
&#•••••; Expedited expense reports

BANC OF AMERICA SECURITIES DRESDNER RCM PRICEWATERHOUSECOOPERS
Administrative to Executive Assistant
September, ••••• to September, •••••
Responsibilities included the following:
&#•••••; Provided administrative and executive level support to senior staff and executives

UNION BANK
Proof Operator
June, ••••• to August, •••••
Responsibilities included the following:
&#•••••; Micr encodes credit and debit items utilizing an NCR ••••• single pocket proof machine
&#•••••; Research out of balance condition and prepare appropriate adjustment entries in accordance with documented procedures
&#•••••; Communicate problems encountered during the processing of work to the supervisor

BANK OF AMERICA
Administrative Assistant
June, ••••• to September, •••••
Responsibilities included the following:
&#•••••; Provided executive level support to administrator and VP
&#•••••; Demonstrated ability to communicate effectively and perform detailed work accurately and efficiently
&#•••••; Anticipated and resolved problems exercising initiative and independent judgment
&#•••••; Formatted and prepared customized reports and presentations for clients
&#•••••; Performed administrative project work requiring research, data collection and analysis
&#•••••; Proofread reports and correspondence for accuracy and usage
&#•••••; Maintained a confidential and sensitive work environment
&#•••••; Developed departmental forms necessary for daily office use

TLC ENGINEERING AND CONSTRUCTION
Executive Assistant
April, ••••• to June, •••••
Responsibilities included the following:
&#•••••; Provided executive level support to COO and CEO
&#•••••; Maintained confidential work environment
&#•••••; Submitted bids and proposals
&#•••••; Exercised professionalism and attention to detail
&#•••••; Prepared routine and non-routine correspondence and reports from drafts, instruction and/or using initiative
&#•••••; Supervised staff for onsite projects
&#•••••; Prepared agendas, meeting minutes and expense reports
&#•••••; Performed A/P and A/R duties

EDUCATION

Heald Business College, Oakland, CA, September, ••••• - March, •••••, Degree: Diploma, Certified WP/Secretary
College of Alameda, Alameda, CA, September, ••••• - June, •••••, Major: CIS, Received course credits

SKILLS

Software: Windows, Visio Prof, Schedule+, WordPerfect •••••, Lotus Notes, Bridge Station, EXTRA! Sessions (ADP, Backoff), Bloomberg, First Call, various Internet programs, desktop publishing, PeopleSoft, PageMaker, Persuasion, and familiarity with Access, Freelance Plus and Corel Draw
Typing: •••••+ wpm
Other: Medical and Legal terminology, KQED Pledge Drive Volunteer, All Seasons Ski Club member

REFERENCES

Professional and personal references will be given upon request