Customer Service Rep, Customer Service Support

Summary of Professional Qualifications

Reliable Customer Service and Sales professional with ••••• years experience
Trained in MS Office Suite, QuickBooks and Peachtree
Experienced in clerical, collections, purchasing, receiving and shipping
Detail oriented and possesses strong analytical, critical thinking and time management skills
Excellent communication, customer relations and problem solving skills
Works well alone or in a team environment

Professional Experience

OfficeTeam, Princeton, NJ •••••/•••••
Miscellaneous short term assignments

Builders General Supply, Little Silver, NJ •••••/••••• •••••/•••••
Counter Salesman, inside sales and some purchasing

First Atlantic Health Group, 5/••••• 7/•••••
Sold group health insurance plans as a ••••• contractor

Builders FirstSource, formerly Blackstone Co. (•••••/•••••/•••••)
Supported outside sales staff to produce $••••• million in total sales
Processed orders, quotes, purchase orders, and adjustments
Responsible for the cash register, credit card machine and petty cash
Entered and maintained pricing schedules for customer billing
Entered and maintained Excel spreadsheets for customer deliveries
Generated solutions for customer complaints and logistical problems
Coordinated deliveries between customers, shipping departments and vendors
Supported credit department in collections. We regularly led division in both sales
and collections. Averaged •••••% current vs. •••••% company benchmark
Trained subordinates in all facets of business and company procedures

Education
Middlesex County College, Edison, New Jersey (•••••/•••••)
Certification: Computerized Accounting with Advanced Microsoft Office Applications

Associations
Professional Services Group, New Brunswick, NJ

References available upon request