Customer Service Represenative

Summary: Answer calls for outstanding parking tickets issued in San Francisco, escalated calls, refresher training, quality assurance, department operational workflow, annual performance reviews
Job Objective: LEAD CUSTOMER SERVICE REPRESENTIVE, ••••• years ••••• months experience
Experience:
Job Title: Lead Customer Service Rep
Employer: PRWT, SAN FRANCISCO, CA
Dates: 9/••••• to 7/•••••
Duties: Answer incoming calls from citizens in regard to outstanding parking tickets issued in San Francisco, handle escalated calls, conduct refresher training, perform quality assurance of daily work for accuracy, prepare review department reports, oversee daily department operational workflow, contribute to annual performance reviews

Skills: POWERPOINT, MICROSOFT EXCEL, OPERATE SCANNING MACHINES, MICROSOFT WORD
Education: High School/GED
CA Drivers
License Class: C (passenger car)
Willing to relocate: Yes
References: Available on request