Customer Service Representative

OBJECTIVE
A challenging Retail Management position in a fast paced environment that will allow for personal growth and career advancement.
PROFESSIONAL EXPERIENCE
Results-driven,customer-centered manager with over 7 years experience in store management and supervisory positions.
Manage total store level operations, including staff hiring, training, evaluation and work schedules.
Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.
Handle budget planning and tracking, accounting and payroll.
WORK HISTORY
Claires Accessories
Augusta, GA
Assistant Manager •••••/•••••present
Responsible for overseeing store operations.
Implement loss prevention initiatives
Assist manager in executing plan-o-grams by deadline
Work with Store Manager in evaluating financial reports to develop strategies to consistently deliver
results to the companys specified standards for sales, wages, profit and loss, shrink and other key metrics.

Ordered, received, and processed freight.
At the direction of the store manager I supervise, train, and mentor store staff.
Claires Accessories
Aiken,SC
Store Manager •••••/•••••/•••••
Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.
Formulate daily and weekly sales and activities reports.
Established sales goals, managed budgets and devised sales forecasts.
Maximized sales and profitability of assigned areas through execution of company programs.
Responsible for personnel management, merchandise selection and presentation and store operations.
Ensured excellence in customer service and resolved all problems at the store level.
JCPenny
Augusta,GA
Fine Jewelry Specialist 1/•••••/•••••
Repaired and cleaned Fine Jewelry.
Sold over $•••••,••••• worth of fine jewelry in a 6 month period.
Responsible for opening and closing of department.
Maintain excellent customer service and cash handling.
Assisted in controlling inventory, and placement of merchandise.
Sitel
Augusta,GA
Team Manager •••••/•••••/•••••
Trained, coached and supervised over ••••• employees.
Maintained customer service through quality control evaluations.
Solved any customer complaints.
Responsible for employees payroll, and benefit time request.
Coordinated meetings with other team members and upper management.
EDUCATION
Butler High graduate
Currently attending University of Phoenix in Business Management.