Customer Service Representative

May ••••• to Dec. ••••• COMCAST, Taunton, MA
Sales Support and Recovery
Calling customers, whose jobs have failed, to get installed due to not home or miss information on sale
wall fish, underground, construction. Take calls from Technicians to sell to customers over the phone or
to upgrade customers into bundles or upgrade boxes, to make sure Techs get their commissions.
Updating the database daily.

Jan ••••• to May ••••• COMCAST, South Easton, MA & Foxboro, MA
Operations Representative
Prep for meeting, E mailed escalations, knocks and contacts, Sales leads, Payroll referral, Call reps for install dates, Assist in research, Set up for inventory and Research Inventory, Phone calls, Phone messages, Create spread sheets in Excel, Assist employees with needs, Take calls from Reps., Knowledge of the Crystal Report. CDP to CDV Migration installs. Accurately upgrading customers called in by or written by Contractors sales of Digital Boxes with packages, also scheduling of CDV and HSI installs in ACSR. Sent out packages via UPS.

Sept. ••••• to Jan ••••• •••••COMCAST, Taunton, MA
Workforce Management Associate (Dispatcher III)
Effectively monitor all field personnel assigning jobs within their skill sets to effectively give customer satisfaction. Schedule, complete, and properly code daily work for the purpose of maintaining an accurate database in ACSR, ICOMS and TTS. Effectively assign network troubles to appropriate agencies, TTS tickets. Accurately complete all upgrades and changes of service called in by the field so each tech get proper credit for the sale. Completing jobs in ICOMS, ACSR, TTS, knowledge of Cable Data and ETE.

AWARDS
Received 3 P.A.C.E. Awards (People Achieving Company Excellence)

Knowledge of: Microsoft Outlook, Microsoft Word, Excel/Access, Microsoft PowerPoint, Paint

Aug. ••••• to Sept. ••••• RESCO Jr. Kwik Print, Fall River, MA
(Division of R.E. Smith Printing Co., Inc)
Assistant Manager
Responsible for getting jobs scheduled, printed and delivered to customers in a timely manner. Customer Service, Estimating, Billing, Ordering Stock, Layouts Pre Press Operations: Typesetting, Macintosh •••••/••••• Power PC Computer, UC ••••• Scanner (QuarkXPress, Microsoft Word, Adobe Photo Shop, Freehand, Page Maker) Light table, Cutting Machines, Davidson ••••• press, Onyx Plate Maker, ••••• Color Copier, Fiery ColorPass, ••••• XE Baum Folder, Rosback Auto Stitcher

Sept. ••••• to Aug. ••••• Elbe/Cesco, Fall River, MA
Customer Service Representative, Press Operator, Machine Operator

Education: Bristol Community College, Fall River, MA
Computers