Customer Service Representative/Cafe Barista

••••• A. •••••

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
Results-oriented customer service professional with exposure to marketing, public relations, and business development. Qualified for social responsibility, staff training, and workload management. •••••+ years of customer service experience and tenacious in the pursuit of goals. Equally adept at strategic planning/organizing and tactical execution. Exceptional listener and communicator who effectively conveys info verbally and in writing. Resourceful team player who excels at building trusting relationships with customers and colleagues. History of quantifiable success in customer satisfaction and problem solving.

Skills:
Strategic Planning
Customer Service
Team Leadership
Filing & Records Management &#•••••;
Detail Orientation
Proficient with Microsoft Office Programs (Word, Excel, PowerPoint)
Problem Solving/Reasoning &#•••••;
Cash Handling
Multi-line Phone Operation
Creativity/Organization
Data Entry (••••• WPM)

Experience:
Cookeville Regional Medical Center, Cookeville, TN
Dietary Aide, •••••/••••• to •••••/•••••
Prepare and deliver patient food trays within mandatory time frame.
Check prepared trays to ensure each patient receives food for his/her specific diet.
Assist with organizing and administering multiple catering events.

•••••s Taxidermy, Cookeville, TN
Secretary/Receptionist, •••••/••••• to •••••/•••••
Maintain records control, filing, and office supply purchasing.
Handled multifaceted clerical tasks (data entry, billing)
Operated manual/computerized systems, multi-line phone operation, and finances.
Trusted to coordinate several tasks simultaneously and handle client/customer concerns.

Averitt Express, Cookeville, TN
Customer Service Representative, •••••/••••• to •••••/•••••
Combined patience, persistence, and determination to troubleshoot customer issues.
Answered between ••••• customer service calls per day, where I was able to strengthen my problem-solving skills.
Acquired computer knowledge in multiple operating systems and software applications.

Crawdaddys West Side Grill, Cookeville, TN
Hostess/Server, •••••/••••• to •••••/•••••
Trusted to lead others in high-demand situations.
Provided staff training and workload management.
Operated cash register and computer.
Helped cater several weddings and events.

Baskin Robbins, Cookeville, TN
Shift Leader/Server, •••••/••••• to •••••/•••••
Handle computer and cash register.
Supervise as many as five employees at a given time.
Trusted to open and close store, as well as, count the cash drawer at the end of each shift.
Able to broaden my leadership skills.

Education:
Nashville State Community College, Cookeville, TN
Pursuing A.A.S. in Business Management, •••••/••••• to Present (Current GPA: •••••)

Tennessee Technological University, Cookeville, TN
Pursuing BS in Business Management, •••••/••••• to •••••/••••• (Plan to return in spring •••••)

Cookeville High School, Cookeville, TN
Graduated with honors. GPA: •••••, Member of Yearbook Staff, Spanish Honors Society, & CHS Softball Team.

Technology:
Data Entry (••••• WPM); Computerized Cash Registers; MS Office; MS Word; MS Outlook; MS PowerPoint; MS Excel; MS Access; MS Project; Multiple Software Applications; Internet Explorer; Windows; Spreadsheets