Customer Service Representative

••••• O. ••••• III
••••• Nalles Mill Road
Culpeper, VA •••••

Phone: ••••• Fax: ••••• Cell: •••••
E-Mail: •••••

OBJECTIVE:
Employment within the federal, state, local government, or the private sector based upon education and experience.

EDUCATION:
Bachelor of Arts, American History, George Mason University, •••••
Master of Arts, Applied American History, George Mason University, •••••
PhD, History and Information Technology, George Mason University, [TBD]

PROFESSIONAL EXPERIENCE:
Clerk & Restoration Technician, JO-MA Antiques & Restoration Services, Culpeper, VA. Under contract to provide the cleaning, restoration, stabilization, storage, (and donation if asked) of antique furniture, documents, and artifacts for clients. Responsible for contacting and meeting with clients and vendors on a daily basis. Responsible for the inventory, maintenance, ordering, and receiving of supplies needed in businessas well as delivery/shipping of finished pieces back to clients. Responsible for maintaining all local, state, and federal permits and licenses; in addition to BBB and local chamber memberships. Responsible for instructing new workers on restoration methods, as well as OSHA guidelines. •••••present
Adjunct Faculty, History Department, Northern Virginia Community College-Manassas & Annandale Campus, Manassas & Annandale, VA. Adjunct faculty members are part time instructors that lecture courses as assigned within their discipline that meet with students during office hours, and follow college policies and procedures. Responsibilities are to present course material in a clear and coherent manner using various methods of presentation according to content and student needs. Duties include the construction of lectures, tests, and assignments that are related to the material covered in class, and providing each student with periodic evaluations of his/her progress. •••••
Historic Interpreter, George Washingtons Mount Vernon Estate & Gardens, Mount Vernon, VA. Responsibilities include the welcoming of guests in a friendly and courteous manner while providing tours consisting of accurate information of the historic site, its environs, and the Washington family. Interpreters conduct private dignitary tours of the estate when requested by supervisor for various government, business, or private sector groups. Interpreters are responsible for the safety of the guests, as well as the security and protection of the property and collections of Mount Vernon. Interpreters participate in ongoing training sessions in order to improve the guest experience and Washington legacy learning experience. Interpreters help implement tours during special events: Wine Festival, Colonial Craftsman Event, and Christmas Candlelight Tours. •••••
Graduate Intern-Volunteer, Gunston Hall Plantation, Mason Neck, VA. Served as an American history graduate intern at the plantation home of George Mason. Worked as a liaison to the education staff, carrying out the daily and long-term administrative details related to the department, its public programs, tours, and volunteer interpreter work force. Worked as reference assistant in on-site library. Helped with cleaning, shelving, cataloguing, and circulating of period manuscripts and books pertaining to American history and the Mason family as requested by staff, researchers, and scholars. Served as the main point

••••• O. ••••• III / Resume: page 2

person behind Gunston Halls participation in the Washington/Metropolitan area Catholic School Marketplace. Acted as the departmental liaison in registering and presenting Gunston Hall within the national Girl Scout literature and educational programs. Worked with community based and retired educator organizations recruiting interpreter volunteers for Gunston Hall and their partner public schools. Worked on the planning staff of material culture seminars, volunteer and corporate previews of the annual Plantation Christmas celebration, and the committee preparing the groundbreaking ceremony for the national George Mason Memorial in Potomac Park, Washington, DC. Headed the revision team of the plantation guidebook for the hearing impaired. •••••
Tour Bus Operator, Pullins Tours, Inc., Culpeper, VA. Operator of ••••• and ••••• passenger motor coaches. Assigned by the owner to drive both private and contract customers nationwide. Responsible for the safe operation of the motor coach, maintaining state and federal logs, passenger itineraries and the tour guiding of museums, historic sites, and cities when requested. •••••, •••••
Teacher, Virginia Department of Corrections, Staunton, VA. Taught advanced and remedial inmate students in American history, language arts, math, English grammar, reading, and ESL. Responsible for the planning of lessons, instructing, and testing of teenage and adult students. Responsible for researching information for students and staff as needed. •••••
Teacher / Substitute Teacher, Culpeper County High School and Middle School, Culpeper, VA. Instructed AP and general studies students in American history, U.S. government, Spanish, ESL, and basic word-processing. Performed all of the duties required for managing a classroom and pupil instruction. •••••

ADDITIONAL EXPERIENCE:

Document Controller, Institute for Defense Analyses, Alexandria, VA. Granted a secret security clearance from the federal government. Member of the staff responsible for the classification, storage, and routing of classified documents from the classified library to members of the professional staff. Reviewed and reclassified documents on a regular basis when required. Provided research information, data compilation, and resource material for the professional staff. •••••
Student Assistant, George Mason University, History Department, Fairfax, VA. Acted as a teaching assistant upon request of the professors within the department. Aided in the construction and administration of lectures and class work when requested. Performed secretarial duties, acted as liaison between students and professors, and did bibliographic and historic research on campus and at the Library of Congress when requested. Performed administrative and secretarial duties for the departmental coordinator of the National History Day competition held annually at the university. •••••
Dispatch Supervisor, Atwood Transport Lines [DBA: Gray Line of Washington] Tuxedo, Maryland.
Supervisor of downtown terminal for afternoon and evening shift. Responsible for daily assigning of
drivers and coaches for ••••• stop hotel pickups and returns of customers taking evening tours.
Responsible for monthly evaluations of drivers. Worked as company liaison with tour agents and
general public in planning various tour packages. Obtained Washington DC Guide Badge and conducted evening tours at the request of drivers and tour groups on company buses. On-site company investigator at all accident scenes. •••••



••••• O. ••••• III / Resume: page 3

SKILLS:
Virginia Commercial Drivers License, •••••present.
Washington DC Guide Badge, •••••present.
Reading Instructor (volunteer), Literacy Volunteers of America, •••••present.
Spanish interpreter (volunteer), County of Culpeper Courts, •••••
Spanish interpreter (volunteer), Virginia Department of Corrections, •••••
Proficient with IBM, Compaq, HP, and CTX computer hardware systems.
Proficient with Windows XP Home & Professional, Microsoft Office Professional •••••, assorted tracking, mailing, and inventory software suites

HONORS:
Member, Central Virginia Better Business Bureau, •••••present
Member, Culpeper County Chamber of Commerce, •••••present
Board Member, George Mason University, History Alumni Association, •••••
Judge, National History Day, George Mason University, Fairfax, VA. •••••
Member, Whos Who Among Students in American Universities & Colleges. •••••, •••••, •••••
Recipient, Daughters of the American Revolution, Culpeper Chapter, Teacher of the Year
Award in American History. •••••



PROFESSIONAL REFERENCES:
Mrs. Gail Cassidy, Manager of Interpretation, George Washingtons Mount Vernon Estate & Gardens, •••••, (•••••) •••••
Dr. Peter Henriques, George Washington Scholar Emeritus, George Mason University, •••••, (•••••) •••••
Mr. John Marshall, Acting Director of Guest Services, George Washingtons Mount Vernon Estate & Gardens, •••••, (•••••) •••••
Mrs. Susan McGinnis, Senior Administrative Assistant, Liberal Arts Division, Northern Virginia Community College-Annandale, •••••, •••••
Mrs. Denise McHugh, Education Coordinator, Gunston Hall Plantation, •••••, (•••••) •••••
Dr. Joel Tate, Social Sciences Department, Germanna Community College-Locust
Grove Campus , •••••, (•••••) •••••