Customer Service Representative

••••• David •••••

Objective Account Executive with an aggressive company that provides excellent personal service to their clients.
Experience •••••present Tynes Realty Dale City, VA
Administrative Clerk/Courier
X Excellent general administrative assistant skills; computer literate in Microsoft Word, Publisher, HP Laser printers and peripherals.
X Successful at maintaining customer/client satisfaction and expanding client base due to commitment to service excellence.
X Created and assembled listing and contract agreement documents, marketing packages, correspondences, bulk mailing.
X Planned, coordinated and implemented multi-faceted projects.

•••••present Kohls Dept. Stores Woodbridge, VA
Department Supervisor/ POS Assistant
X Managed the operational activities of sales assistants in housewares department.
X Successfully satisfied service needs of customers, members of management and vendors.
X Coordinated the establishment of correct price signage and sales events.
X Directed the ordering and replenishment of department merchandise. Correctly ticketed items. Identified merchandise damages, thefts, etc.
X Also functioned as cashier at point of sales. Settled cash accounts during store closing.
••••• The Home Depot Woodbridge, VA
Phone Sales Center Associate
X Demonstrated interest in clients by remembering personal details, advising customers of appropriate products and services, and upcoming events of interest to them.
X Received Awards Recognition from CEO of Company for Excellence in Customer Service.
X Trained associates in successful operation of sales center, multi-line call center equipment and computer terminals.
Education Slippery Rock State University Slippery Rock, PA
B.A., Liberal Arts Major: Communications
GPA •••••