Customer Service Representative

EDUCATION

Graduation from Lincoln High School in January of •••••
- General studies with some Spanish.


EMPLOYMENT

•••••/••••• - •••••/••••• Customer Service Representative - ADP, Inc, West Des Moines IA
Inbound and outbound customer service regarding benefits and payroll questions and concerns for multiple clients.

•••••/••••• - •••••/••••• Customer Service Representative - Aerotek, West Des Moines IA
Temporary CSR for ADP, Inc. Handling benefits and payroll questions and concerns for multiple clients.

•••••/••••• - •••••/••••• Reservations Specialist - Stoney Creek Inn, Johnston IA
Primarily making reservations for ten properties throughout the Midwest. Providing special requests to guests when possible.

•••••/••••• - 3/••••• Customer Service Rep - Mediacom, West Des Moines IA
Handling customer concerns regarding billing, outages, troubleshooting service errors. Also providing new services and upgrades. Scheduling technicians for installations, upgrades and service and repair.

4/••••• - •••••/••••• Assistant Manager - Dollar General, Des Moines IA
Ensuring a clean and safe work environment. Training new associates and new programs or systems. Ordering, stocking and keeping inventory of merchandise. Balancing registers and deposits with nightly deposit drops. Hiring new associates when needed, and scheduling of ••••• associates weekly.

7/••••• - 4/••••• Sales Associate - Dillards, West Des Moines IA
Assisting with any customer special orders or questions. Answering and transferring calls. Stocking and marking down all merchandise.

•••••/••••• - 3/••••• Dept. Head of Needlework - Hobby Lobby, Des Moines IA
Special orders for customers. Making seasonal displays. Ordering and stocking of needlework and fabric departments. Answering and transferring calls. Assisting in all other areas of the store when necessary.

8/••••• - 9/••••• Cashier - Wal-Mart, Des Moines IA
Ensuring a clean and safe environment on personal station. Assisting customers check out or find merchandise. Balancing personal register after each shift.

6/••••• 3/••••• Cashier/Concessionist, Carmike Cinemas, Des Moines IA
Answering and transferring incoming calls. Selling tickets and concessions. Ensuring a clean and safe environment for all customers. Making of concessions. Keeping inventory and nightly clean up.