Customer Service Representative

Work Experience:

June ••••• Present: Borders Inc.
Bookseller/ Inventory Processing••••• Lancaster, PA
Everyday responsibilities include processing incoming inventory, receiving and filing invoices and disseminating shipments to the appropriate sections in the store. Recently began processing special orders. This requires contacting individual publishers, ordering books directly from the publisher and informing customers of any changes that may have occurred during ordering. As well as assisting with customer service on the floor whenever help is required.

August ••••• May ••••• Millersville University, Ganser Art Gallery
Gallery Attendant••••• Millersville, PA
Was responsible for the opening and closing of the art gallery, maintaining installation pieces and providing visitors with information about exhibits.

October •••••August •••••: Waldenbooks/ Borders Inc.
Bookseller••••• Hackettstown, NJ
Assisted customers with purchases and special orders as well as assisting with inventory processing.

September ••••• August •••••: Waterloo Village Historical Park
Historical Interpreter••••• Allamuchy, NJ
Guided tours of historical sites which included an eighteenth century farm house, a canal village and a replication of a Native American Village. Assisted with daily historical site maintenance, opened and closed the historical site, and assisted with any visitor problems and concerns.


Education:

North Warren Regional High School •••••Graduated •••••
Blairstown, NJ

Millersville University••••• Graduated •••••
Millersville, PA
B.A. Art Option: Commercial Graphic Design

Other Experience:

Delta Zeta Sorority: Xi Tau Chapter
Positions Held:
•••••President
•••••Vice President: New Member Recruitment
•••••Philanthropy Chair
•••••Fundraising Chair
•••••Public Relations Chair
•••••Alumnae/Family Relations Chair
•••••Risk Management Chair
•••••PanHellenic Council Representative

Millersville University PanHellenic Council:
Position Held:
Recruitment Chair

Software:
Design Software
Adobe Illustrator
Adobe ImageReady
Adobe Photoshop
Macromedia Fireworks
Macromedia FreeHand
Painter
Desktop Publishing, Web Editing and Word Processing Software
Adobe Acrobat
Adobe GoLive
Adobe InDesign
Adobe Pagemaker
Macromedia Dreamweaver
Microsoft Word
Microsoft Excel
Microsoft Front Page
Microsoft Publisher
Microsoft Outlook
Quark Xpress
Multimedia and Digital Media Software
•••••Adobe After Effects
•••••Adobe Live Motion
•••••Apple Final Cut Pro
•••••Macromedia Flash
Macromedia Director
•••••Microsoft PowerPoint



References:

Available upon request