Customer Service Representative

OBJECTIVE

To obtain a position within your organization, fully utilizing my work experience,
skills, and education in a challenging work environment.


QUALIFICATIONS

Highly motivated, responsible professional with over ••••• years of successful and
progressive experience in Quality, Personnel, Operations, and Production
Supervision within the Construction and Manufacturing Fields. Extensive Sales
experience working in a multicultural environment. Focused on a creative and
positive work philosophy. Excellence in job performance to include staff
development, customer satisfaction, safety, and teamwork. Multi-task oriented
with excellent time management skills. Thrive on new challenges and
results-oriented. My work experience and education allow me to develop
excellent interpersonal, communication, and organizational skills. Computer
Literate.


AREAS OF EXPERTISE

* Line Management * Quality Management * Production Operations * Customer
Service *

* Personnel Supervision * Concept Development and Execution * Sales *

* Purchasing * Inventory Management * Cost Analysis * Safety *


PROFESSIONAL EXPERIENCE

Facility Supervisor 8/••••• to 2/•••••
NEW MEXICO STATE UNIVERSITY

Responsible for supervising and directing students in the maintenance, custodial, set up and tear down of equipment for Athletic and Special Events. This included though not limited to, the Pan American Center, Aggie Memorial Stadium, and other Athletic, Concerts, and Special Events.

Inventory Control Specialist 2/••••• to 8/•••••
dmDICKASON PERSONAL SERVICES

Worked at the High Energy Laser Test Facility (HELSTAF) at White Sands Missile Range. Conducted an extensive yet thorough inventory of all buildings in that area.


Marketing F.I.N.D. Representative •••••/••••• to 1/•••••
Comcast Cable Corporation Las Cruces, New Mexico

Responsible for Implementing First in New Developments Program. Signing Contractors in New Developments for the installation of cable services in their new homes. Managing schedules, and promotions for the installation of cable services for new customers.




Self Employed/Owner 5/••••• to •••••/•••••
J.G.s Construction & Finish Works

Competitively providing local Contractors with the installation of cabinets, countertops and millwork.

Manager 1/••••• to 6/•••••
Trimco Las Cruces, New Mexico

Supervise and direct the activities of up to ••••• personnel engaged in the installation of cabinets, countertops, millwork, exterior and interior doors, and other products related to construction. Read floor plans and did take-offs accordingly. Designed kitchen layouts, verified onsite measurements for cabinets, countertops, exterior and interior doors for each individual plan per homebuilder. Responsible for ordering all materials to be installed.

Install Sales Manager 7/••••• to 5/•••••
FOXWORTH-GALBRAITH LUMBER COMPANY Las Cruces, New Mexico

Supervise and direct the activities of up to ••••• personnel engaged in the installation of cabinets, countertops, insulation, and other products related to construction. Provide training and oversee all aspects of human resources including interviewing, hiring, separations, and performance evaluations. Perform excellent customer service to include on site measurements, client consultation, and problem resolution. Review work orders and product specifications; order and coordinate the shipment of required materials with suppliers and sub-contractors. Conduct physical inspections of completed projects and handle all billing. Maintain accurate records of all shipments, shipping instructions, and requirements for clients. Maintain inventory and cycle counts. Perform all duties with a high degree of autonomy.

Foreman/Supervisor •••••/••••• to •••••/•••••
TANDA BUILDERS Dona Ana, New Mexico

Provide on site supervision for sub-contractors and company employees involved in all phases of residential construction. Assist management in planning construction procedures, specifications, work schedules, and material needs. Inspect work in progress to ensure that work conforms to specifications and is in adherence to work schedules. Read and study construction specifications to plan procedures for construction on basis of starting and completion times and staffing requirements for each phase of construction. Order tools and materials to be delivered at specified times to conform to work schedules. Maintain inventory and cost controls. Confer with personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays.

ADDITIONAL EXPERIENCE

Production/Process Technician 7/••••• to •••••/•••••
HEWLETT-PACKARD COMPANY, INC. San Diego, California

Production Control Planner/Inspector 7/••••• to 6/•••••
TELEDYNE MICROELECTRONICS, INC. Los Angeles, California

Production Control Planner/Expediter 7/••••• to 7/•••••
G&H TECHNOLOGY, INC. Santa Monica, California

EDUCATION

Currently Enrolled with,

American InterContinental University
Business Management Courses

Dona Ana Community College, Las Cruces, New Mexico
Major: Business Law/Computer Technology

Professional references furnished upon request.