Customer Service Representative

••••• A. •••••
•••••
Montoursville, PA •••••
•••••


Objective

Seeking a position offering challenge, accountability, and an opportunity for career advancement.



Summary

I have a reputation as a dependable and accountable employee. I have been recognized for high ethical standards in all work performed. I consider myself to have strong organizational skills, and am a very enthusiastic individual who excels in challenging and competitive environments.



Experience

Susquehanna Wealth Management, Wilmington, DE
Administrative Assistant, August •••••July •••••
Create termination forms for participants •••••K plans.
Create loan paperwork for participants •••••K plans.
Create hardship paperwork for participants •••••K plans.
Answer customer inquiries about forms.
Create tracking sheets on Excel for customer information.
Calculate amounts for termination, loans, and hardships.
Train new employees.


Susquehanna Bank of PA, Williamsport, PA
Customer Service Representative, March •••••August •••••
Balance cash drawer on a daily basis.
Assist and respond to customers inquiries and complaints.
Reconcile bookkeeping differences.
Assist in organizing workflow.
Plan work schedules to ensure accurate and timely completion of work.
Capture and balance teller work.
Ensure clients are served in a highly professional and courteous manner.
Ensure product knowledge and materials.

Lafarge Roadmarkings, Inc., Muncy, PA
Auto CAD Assistant January •••••March •••••
Run Auto CAD program.
Create drawings for customers.
Perform quality control on products.
Train current and new employees.


Afterthoughts, Muncy, PA
Retail Clerk, •••••
Accurately handle cash and deposits.
Develop sales programs.
Train new employees on procedures and goals.
Ensure efficient operation of stockroom area.
Maintained orderly store appearance•••••
Manage other employees.


Strong Industries, Inc., Williamsport, PA
Internship / Quality Control •••••
Assist Quality Control Manager.
Inspect products before leaving the warehouse.
Construct product.
Oversee the assembly of products.
Test products for safety.
Construct Auto CAD drawings.
Perform basic office duties such as: filing, customer service, and teaching employees.



Skills

All Microsoft applications
Auto CAD
Lab View
Technical Writing
Quality Control


References

Holly Lundberg (•••••) ••••• (cellular)

Mary Beth Kibbe (•••••) ••••• (cellular)
(•••••) ••••• (home)

Corrindy Brungard (•••••) ••••• (cellular)
(•••••) ••••• (home)