Customer Service Representative

OBJECTIVE: To obtain full time employment with a quality company•••••EDUCATION:•••••Stratford Career Institute
•••••
Sex and Drug Counseling

NS Community College, Akerley Campus
•••••
Community Residential Worker Program

NS Community College, Annapolis Campus
•••••
Human Services Diploma•••••Prince Andrew High School, Dartmouth, NS
•••••
Senior High Graduate•••••CERTIFICATES:••••• CPR
Emergency First Aid
Standard First Aid
WHMIS
Class 5 Drivers License

WORK EXPERIENCE:•••••TeleTech, Mt. Pearl, NL
November ••••• Present
Customer Service Representative
Assisted customers with issues related to their cell phone accounts

Visions Employment, Mt. Pearl, NL
September ••••• November •••••
Job Coach for persons with Developmental Disabilities
Assisted persons with Developmental Disabilities with employment related tasks
Help insure professionalism in the workplace •••••Vera Perlin Society, St Johns, NL
May ••••• Jan. •••••
Job Coach for persons with Developmental Disabilities
Assisted in employment placement for persons with Developmental Disabilities
Helped to explain tasks
Demonstrated tasks •••••Health and Educational Services, St. Johns, NL
May ••••• Jan. •••••
Respite Worker
Supervised visits between foster children and parents
Taught parenting skills
Cared for children while parents were away•••••Metro Community Housing, Halifax, NS
Mar. ••••• Apr. •••••
Community Integrator
Helped integrate persons with mental illnesses back into community
Taught life skills
Aided with medication compliance •••••Burnside Childrens Center, Halifax, NS
Jan. ••••• Sept. •••••
Special Needs Preschool Teacher
Worked with disabled children age 6 months to 6 years
Responsible for individual educational program
Responsible for parent relations with other facility•••••VOLUNTEER WORK:•••••Real Time Cancer, St. Johns, NL
Jan. ••••• Present
Helping with administrative duties, including using Office XP
Assisting with fund raising campaigns
Sit on Youth Advisory Board•••••Metro Food Bank, Halifax, NS
Nov. ••••• Apr. •••••
Helped at special events
Aided with fund-raising
Assisted at awareness activities•••••Peers Against Sexual Assault, Dalhousie University Chapter, Halifax, NS
Aug. ••••• Aug. •••••
Educated the public about sexual assault
Provided community resources to victims and families
Assisted sex offenders obtain help•••••I.W.K. Health Science Center, Halifax, NS
Jun. ••••• Apr. •••••
Hospital Companion to children with Cancer, AIDS, and Mental Illness.•••••Kids Help Phone, Halifax, NS (Atlantic Chapter)
Sept. ••••• Jun. •••••
Chaired Student Ambassador Youth Advisory Council
Chaired Community Ambassador Advisory Council
Coordinated community awareness programs
Ambassador of the Year award ••••••••••SKILLS:
Reliable
Dependable
Computer literate
Suicide Prevention
Non-Violent Crisis Intervention Prevention•••••References available upon request