Customer Service Representative

Experience Customer Service Associate
•••••/••••• current J.C. Penney, Inc, Pine Bluff, AR
Restock and reorganize merchandise on sales floor
Assist customers in finding selections for purchase
Check out customers using cash, check, debit or credit
Charge back defective merchandise
Administrative Assistant
•••••/••••• •••••/••••• DaySpring Behavioral Health Services, Pine Bluff, AR
Conduct billing for Pine Bluff office
Manage Program Coordinator/Therapist and Psychiatrist schedule
Set and confirm appointments
Manage office duties incl. fax, filing, copy, arrange
Order office supplies (Staples, FedEx, Shred It)
Check Medicaid eligibility, FMH and APS requests
Marketing company to local establishments
Outreach Worker/Staff Assistant
•••••/••••• •••••/••••• Second Genesis, Inc, Washington, DC
Counsel current users/addicts about going into detox in specific neighborhoods in DC
Go to meetings making community aware of services
Assist with ATR client sign-ups and company billing
Assist with office duties incl. fax, copy, arrange
Schedule interviews and appointments
Assist with hiring process
Page Makeup
•••••/••••• •••••/••••• Pine Bluff Commercial, Pine Bluff, Ark.
Compose and Design retail and classified advertisement using InDesign, Photoshop and Illustrator
Pagination for Classified section using Quark
Place ad on page using Adobe InDesign
Check for errors on page before sending to Imposer
Graphic Designer
•••••/••••• •••••/••••• A-Team, Pine Bluff, Ark.
Temp for Pine Bluff Commercial
Compose and Design retail and classified advertisement
Pagination for Classified section using Quark
Place ad on page using Adobe InDesign
Reporter
•••••/••••• •••••/••••• Pine Bluff Commercial, Pine Bluff, Ark.
X Interview contacts
X Write articles for the daily paper
X Re-writes
X Answer and redirect calls

Guest Services
•••••/••••• •••••/••••• Target, Little Rock, Ark
X Accept guest refunds and exchanges
X Defect out defective merchandise
X Back up cashier
X Accept credit card payments
Order Puller
•••••/••••• •••••/••••• SAJ Distributors, Pine Bluff, Ark
X Fill merchandise orders for partnering companies
Substitute Teacher
•••••/••••• •••••/••••• JCCSI Head Start, Pine Bluff, Ark
X Fill in for absent teacher or aide
X Assist with 3, 4 and 5 year olds in early childhood education
X Clean and record daily events
Temp-to-Hire
•••••/••••• •••••/••••• A-Team Temporaries, Pine Bluff, Ark
Worked as a receptionist
Records Clerk
•••••/••••• •••••/••••• Arkansas Department of Corrections, Tucker, Ark
Maintain and update inmate files
Fingerprint inmates with new charges
Register released sex offenders
Human Resource Specialist/ Clinic Assistant
•••••/••••• •••••/••••• St. Lukes House, Bethesda, Md.
Assist with HR services such as payroll, personnel file maintenance, agency-wide training and benefits administration
Prepare and participate in the bi-weekly processing of employee payroll for the agency
X Compile information and format all leave, training and salary reviews
X Operate personal computer to access email, electronic calendars and other basic office support software
X Uses various software applications, such as excel spreadsheets to manipulate and format data for reports
X Assist with medical billing to secondary and private insurance companies for client services
Maintain and update client files and folders
Homemaker
•••••/••••• •••••/••••• Ft. Hood, Texas
Military spouse
Stayed home to care of children
General Clerk
•••••/••••• •••••/••••• Department of Social Services , Landover, Md.
X Filed and updated client folders
X Conducted client investigations through credit check and phone interviews
X Reported on client information and changes on a daily basis
Sent and received client information to report to case managers
Team Member
•••••/•••••/••••• WAWA Convenient Store, Bowie Md.
X Prepares orders
X Worked Cash register
Stocked shelves with merchandise
Administrative Assistant
•••••/•••••/••••• Whitford Foundation, Upper Marlboro, Md.
X Answers and redirect incoming calls
X Schedule and confirm appointments
X Type reports for staffing meetings
X Manage travel logs
X Greet and assist guests

Education
Frederick Douglass High School, Upper Marlboro, Md.
••••• - •••••
X Diploma
References References are available on request.