Customer Service Representative

OBJECTIVE: To secure employment assisting customers, resolving issues and improving the existing accounting functions. •••••WORK-RELATED SKILLS
Ability to work under pressure.
Accounting Programs: (Bond Master, Soft Pro For Windows, JD Edwards, JP Morgan, People Soft)
Microsoft Office Applications (Word, Excel, PowerPoint)
Types Alpha ••••• WPM, Alpha Numeric 9,••••• KSPH, Numeric •••••,••••• KSPH
Detail-Oriented
Effective assessment and problem solving techniques.
Active listening approach to customer service.
Switchboard Operation
Map Reading•••••WORK HISTORY
Administrative Assistant•••••Jan••••• Feb •••••
Contractor with Caliper, Inc. @ The State Corporation Commission
Richmond, VA
Answered incoming calls from general public, business owners and reporters.
Delivered Senate and House Bills to General Assembly Registrars, Judges and Committee Directors.
Assisted with the preparation and delivery of Information Resources Daily News Summary.•••••Temporary Senior Accountant••••• ••••• Jan••••• Nov •••••
Contractor with Caliper, Inc. @ Virginia Information Technologies Agency
Richmond, VA
Performed general accounting functions, created accounts payable vouchers, corrected accounting entries and edit/budget checking of all entries, creating and filing journal entry detail reports.
Recorded agency check and credit card deposits in the People Soft accounting system.
Monitored aging accounts receivables, and contacted customers with past due receivables.
Served as administrative assistant fielding customer calls and delivering documents to the General Assembly •••••Securities Processor II••••• •••••May •••••Nov •••••
SunTrust Bank, Inc.
Richmond, VA
Ensured payments were precise and prompt that were made to municipal and corporate loan bondholders.
Followed instructions given by the Corporate Trust Administrators for the release of funds.
Created reports of such releases for Administrators and Depository Trust Company.
Sent out redemption notifications to municipal and corporate loan bondholders.
•••••Fiscal Technician II••••• •••••Jan •••••May •••••
Contractor with Caliper, Inc. @ Virginia Information Technologies Agency
Richmond, VA.
Processed vendor invoices for payment within the guidelines of the prompt payment act.
Performed ••••• annual reporting research, verified status of vendors, employees and contractors.
Reviewed invoices to determine transactions that require reporting.•••••Support Clerk••••• •••••May •••••Oct •••••
Contractor with Corestaff Services @ GRTC Care Transportation
Richmond, VA
Provided data entry of known shipper authorizations for Estes Express Air.
Updated Estes Express Air personnels yearly performances and sale records.
Support Clerk
Provided efficient customer service for Laidlaw Care transportation.
Dispatched drivers to customers needing immediate transportation.
Assisted drivers with notifications of cancelled reservations and/or changes.•••••Administrative Assistant•••••May••••• Aug •••••
Rudds Janitorial and Lawn Care Service
Mechanicsville, VA
Recruited, interviewed and provided supervision for new applicants.
Scheduled all janitorial and lawn care appointments with clients.
Prepared weekly and monthly invoices for services provided.
Responded to customer requests, inquiries and complaints.
Visited clients to ensure service standards were maintained. •••••Accounts Receivable Clerk••••• •••••Jul ••••• Apr •••••
SuperValu Distribution Center•••••
Mechanicsville, VA
Monitored accounts receivable aging reports for assigned retailer daily activity.
Applied various tender payments to retailer accounts as needed.
Maintained petty cash account with sales, daily balances and reimbursing transportation departments expenses.
Reviewed receipts provided by transportation department for validity.
Processed check requisitions for reimbursements from home office.
Filed daily invoices, statements, billing notifications to be mailed to retailers.
Prepared automated clearing-house batches (ACHs) for retail electronic payment.
Researched retailer statements, deliveries, and payments to validate reimbursements.
Answered calls from retailers regarding shipments, payments and fees on a daily basis.
Initiated collection efforts on delinquent accounts, maintained outside collection files, and processed payments for the outsourcing fees.•••••EDUCATION
Harry Van Arsdale Jr. High School•••••
Brooklyn, NY•••••9/•••••/••••••••••Business Management, Accounting •••••Shaw University 8/•••••/••••••••••Liberal Arts•••••
Raleigh, NC
•••••
NIACC•••••1/•••••/••••• Education
Mason City, Iowa•••••REFERENCES
State Corporation Commission•••••Laura Martin••••••••••
Virginia Info. Technology Agency•••••Gene Fletcher••••••••••
Virginia Info. Technology Agency•••••Nichole Womack •••••
SunTrust Bank, Inc.•••••Rose Smith••••••••••
SUPERVALU Distribution•••••Jayhala Garris •••••