Customer Service Representative

Seeking position as
Customer Service Representative/Data Entry Clerk

Order Entry Clerk / Customer Service Representative / Claim Processor/Transportation Clerk
Multi-task office personnel / Order Processor / Data Entry Clerk/Mail Clerk

Effective Team Player and Capable Team Leader

Fifteen years of clerical experience has equipped me for growth. Through my experience I have obtained excellent communication, clerical and data entry skills. I am seeking to utilize these experiences with a growing company. This company has to have room for advancement and an excellent retirement package. My experiences have landed me in roles of a trainer and a lead person. I am a great team player and my capability of being a team leader is excellent. I have a passion for knowledge and growth. I require minimum to no supervision.




CAREER HISTORY

Order Entry Clerk Womans Missionary Union •••••Present
Claim Processor Addeco/Fortis Benefits •••••
Transportation Clerk Tri-Staffing/Pursell Industries •••••
Office Assistant TempWorld/State Farm Regional •••••
Data Entry Clerk Manpower/SouthTrust Bank •••••
Customer Service Representative EBSCO Industries •••••
Junior Office Clerk Addeco/Southern Company •••••
Data Entry/Order Processing Just For Feet Corporate •••••



KEY CAREER ACCOMPLISHMENTS
Order Entry, Customer Service, Data Entry, Office Personnel Skills
Responsible for handling the daily deposits manually as needed
Responsible for balancing daily cash batches
Responsible for entry of credit card batches
Responsible for handling in house requisitions
Responsible for sending correspondence to customers
Responsible sales clerk in on-site World Craft store
Responsible for entering customer orders utilizing ICE POS
Responsible for entering inventory utilizing ICE Office
Responsible for handling in-bound calls
Responsible for handling on-line adjustments and address changes on an ARGI SYSTEM
Responsible for making out-bound calls to customers as needed
Responsible for entering mail orders while maintaining weekly telephone goals
Responsible for tracking shipments via the internet per customers requests
Generated checks to providers and/or members by entering data into computer
Was responsible for the completion and accuracy of batch work
Enrolled new insurance members
I contacted customers via telephone to schedule delivery appointments for truck drivers
I shipped material using PeopleSoft
Was responsible for the completion and accuracy of all paperwork before signature on BOL
I confirmed receipts of requested documents and deleted those documents out the computer system
I performed many general clerical/general office duties (i.e. faxing, filing, etc.)
I performed separation of various policies
I entered customer check information into the computer
I entered information on customers escrow accounts and maintenance of customers mortgage accounts
I contacted publishers via telephone, correspondence and email requesting confirmation of receipt or non-receipt of checks
Issued checks to publishers in their currency
I forwarded stop payment request to stop payment clerk
I retrieved documents and materials for maintenance by engineers
I researched documents and information concerning nuclear projects
I composed correspondence needed to maintain document control holding area
I was responsible for the maintenance and update of customer accounts that required extensive research
I maintained various aspects of accounts receivable reports
I retrieve, opened and distributed mail within the department


EMPLOYEE TRAINING
Possess job related skills in MS Word MS Excel Outlook MS PowerPoint Data Entry PeopleSoft ICE Office ICE Pos
Experience training new customer service representatives
Familiar with operation of facsimile, adding machine and xerox machine


Job-Related Honors and Awards
Received Extra Miler Award three months consecutively

AREAS OF EXPERTISE


&#•••••; Team contribution performance
&#•••••; Team Building and Motivational Skills
&#•••••; Excellent Oral and Written Communication Skills
&#•••••; Excellent Leadership Skills

EDUCATION
Talladega College
I am presently pursuing a degree in Organizational Management

Central Alabama Community College
Business Administration
Spring •••••
•••••
B. B. Comer Sylacauga, AL
Graduated with a Standard Diploma •••••

References available upon request