Customer Service representitive

OBJECTIVE:


To employ with a industry in a Customer Service /Support position where my experience and expertise will play an integral role in furthering the companys goals.



MAJOR ACCOMPLISHMENTS:

Increase sales and Productivity.
Help to grow size of business and reduce churn.
Help to create customer survey to help increase satisfaction levels.


EXPERIENCE:


April •••••
to
August •••••








December •••••
to
September •••••






May •••••
to
December •••••





August •••••
to
May •••••

Citizens Gas & Coke Utility Indianapolis, IN
Client Eligibility Representative

Processed high volume of incoming calls using sound judgment and decision making
process to determine if customer is credit worthy to establish line of service .Provided billing explanations correspondent with various departments to resolve billing issues order updates and accuracy order entry for scheduling of various types of orders collection process to
collect previous balances payment arrangements on accounts to benefit customer and company, actively used discovery questions to determine if referral was necessary for customers that may needed assistance.

AT&T Communications Indianapolis, IN
Consumer Service Representative

Processed high volume incoming calls, provided billing explanations and adjustments
using brilliant negotiation skills, processed a variety of service orders. Performed collection processes established payment arrangements as needed, trouble shooting.
Proactively made recommendations based on account information to up sell or down selling
to fit current customer needs .Resolved complaints in timely and professional manner.

M-Plan Insurance Indianapolis, IN
Member Service Representative

Processed high volume of incoming calls, familiarizing members with policy coverage,
co-pays precertifications, policy exclusions with physicians and members to resolve unpaid claims assisted with open enrollment order entry, handled complaints in timely and professional .Collected information from members to start appeal process denials.

Cellular One Indianapolis, IN
Lead Customer Service Representative

Processed high volume of inbound and outbound calls, account maintain made appear rate analyses and changes based on needs of customers billing complaints and adjustments
using good sound judgments and guidelines of company for training new hires and current employees and new processes, equipment and products with over ••••• Sales Professionals
in opening new accounts and upgrading existing accounts and effectively solving customers challenges quality satisfaction records constantly seeking new ways to improve customer service.

EDUCATION:

Ivy Tech Community College Indianapolis, IN
none Business Administration

KEYWORD SUMMARY:
Fifteen(•••••) years customer service and call center •••••tanding problem solving and decision making skills,exceptional ability to multi task and priortize with accuracy. Excellent verbal and written communication skills ,highly developedanalytical and organizational abilities. Ability to work with minimal supervision.