Customer Service Specialist

EDUCATION: Bachelor of Business Administration, Finance, Degree anticipated August, •••••
Grand Valley State University, Allendale, MI

EXPERIENCE:

Housing Student Assistant, August ••••• to present
Grand Valley State University Housing and Residence Life, Allendale, MI

Assists clerk with customer service, in-office and via telephone
Acquainted new student assistants to office processes and procedures
Designs bulletin boards with themes that notify students about important Housing information
Assists assignment coordinators with assigning incoming freshman and upperclassmen to on-campus housing assignments
Processes housing cancellations and enters new applications into a secure housing database

Customer Service Specialist, October ••••• to January •••••
Best Buy Co. Inc., Grandville, MI

Utilized excellent customer service skills
Operated cash register to itemize and total customers purchases
Performed light housekeeping duties in checkout area and maintained supply levels for the smaller merchandise

Mailroom Clerk, January, ••••• to April, •••••
Grand Valley State University Housing and Residence Life, Allendale, MI

Processed mail, parcels, and packages to deliver to on campus residents
Interacted frequently with inter-departmental associates and customers

Conference Assistant, May ••••• to August •••••
Grand Valley State University Summer Camps and Conferences, Allendale, MI

Registered camps and assigned guests to rooms
Organized individual guestrooms in preparation for future overnight accommodations

Clerical Technician, June, ••••• to August, •••••
Wayne State University/Karmanos Cancer Institute, Detroit, MI

Completed transcripts for annual Wayne State University Physicians meeting
Organized travel expense reports for Behavioral and Field Research Core personnel
Performed daily clerical duties including filing, copying, mail delivery, and phone assistance
Created Microsoft Access database organizing volunteers for participation in research projects

Latchkey Coordinator, August ••••• to May •••••
Martin Luther King Educational Center, Detroit, MI

Planned and supervised day to day activities
Communicated with parents regarding daily occurences
Planned and supervised educational and recreational activities with students

SKILLS:

Extensive experience in Microsoft Office Suite, Versions ••••• to •••••
Exceptional customer service, problem-solving skills, and interpersonal skills
Ability to work under pressure to meet deadlines

ACTIVITIES AND ACHIEVEMENTS:

Awarded Bert Price Diversity Scholarship from Grand Valley State University, •••••
National Honor Society, •••••
Colony member of Alpha Kappa Psi Fraternity Inc., Grand Valley State University, •••••
NAACP, Grand Valley State University, •••••

REFERENCES:

Dr. Andrew Beachnau
Director of Housing and Residence Life
Grand Valley State University Office of Housing and Residence Life
1 Campus Drive, ••••• STU
Allendale, MI •••••
(•••••) •••••

Judy Budnick
Housing Customer Service Clerk
Grand Valley State University Office of Housing and Residence Life
1 Campus Drive, ••••• STU
Allendale, MI •••••
(•••••) •••••

Brenda Mitcher
Associate Director of Housing and Residence Life
Grand Valley State University Office of Housing and Residence Life
1 Campus Drive, ••••• STU
Allendale, MI •••••
(•••••) •••••