Customer Service Specialist or Manager

••••• •••••
••••• Taylor Rd.
P.O. Box •••••
Chocowinity, North Carolina •••••

Objective
My objective is to find a job in which my dedication, hard work, skills and experience will be rewarded with knowing I am an effective, proficient employee.
I have three years of experience as an office assistant and three years of experience in a management position. While accumulating all this experience I have obtained my bachelor of science degree in Political Science from East Carolina University.

Work Experience
Customer Service & Sales Manager 4/••••• - Present
Foodlion #•••••, Chocowinity, North Carolina As the Customer Service & Sales Manager, I am responsible for the entire front-end department (which includes all office personnel and the cashiers and braggers) of the retail store and on given days I am responsible for the overall functioning of the entire store. I am third in the chain of command for the store behind the Store Manager and the Assistant Store Manager and my daily tasks include monitoring the functions of the store accounting system, security of the store and its assets, making sure each department is performing at peak levels without any problems, all the hiring and staffing needs for the store, and handling any customer related or technical issues within the parameters of the store.
Assistant Customer Service and Sales Manager
•••••/••••• - 4/••••• Foodlion #•••••, Chocowinity, North Carolina
As the Assistant Customer Service and Sales Manager, I am in charge of monitoring and supervising the everyday activities of office assistants and sales and service clerks within the department. In addition to supervising the daily activities, I also assist in the recruitment and hiring process of all potential front-end department staff. I am also in charge of performing office/secretary procedures, which include handling office paperwork, recording sales and maintaining the accounting records, training new associates, composing schedules for associates and handling other customer service related issues. I have worked at two locations within the six years I have been employed by Foodlion and prior to the position that I currently hold; I was an office assistant for three years. This position was more secretary work to the ACSSM and the CSSM.
Office Assistant
9/••••• - •••••/•••••
Foodlion #•••••, Washington, North Carolina As an Office Assistant my job duties consisted of supervising the sales floor and monitoring the activities of sales and service clerks. I was in charge of reconciling sales associates money drawer, providing key turns and override procedures on the registers and assisting the Assistant and Customer Service Manager with everyday duties.

Education
1/••••• - 5/•••••
East Carolina University
Greenville, North Carolina
Bachelors Degree-Bachelor of Science in Political Science w/ minor in Sociology