Customer Service/Technical Support/PC Tech

•••••
Ocala, FL •••••
Cell •••••
Home •••••
E-mail •••••
••••• •••••
Objective To obtain a challenging position that enables me to fully use my skills and experience.
Work Experience G.S.I. Ocala, FL •••••/••••• - 5/•••••
Computer/Internet Specialist
installed satellite internet product on Windows-based and MAC computers
Installed and maintained commercial and residential computer networks
performed computer repairs for hardware and software issues
Configured Email and Internet programs
The Answer Group Ft. Lauderdale, FL 7/••••• - •••••/•••••
Technical Support/Customer Service/Billing Specialist
Trained new employees and helped to formulate reference database, now used by all technical support and customer service representatives
Resolved many technical and customer care inquiries via phone, email and chat
Assisted customers with resolving billing issues in the Collections Department
Retained many customers who would have otherwise cancelled due to various issues•••••Med-Pro Staffing Ft. Lauderdale, FL 3/••••• 7/•••••
Medical Records Clerk
Managed medical records for a large medical facility••••••••••State Security Inc.
Security Guard Miami, FL ••••• - •••••
Provide security for County Courthouse•••••Guardsmen Security Co. Miami, FL ••••• - •••••
Armed Security Officer
Provide security for high security companies
Education Technical Career Institute Miami, FL ••••• - •••••
Associate of Arts, Medical Records, Billing and Coding
Islington High School St. Mary, J.W.I •••••
High School Diploma
Computer Skills•••••Microsoft Windows •••••, •••••SE, ME, •••••, NT, XP, Vista
Microsoft Internet Explorer
Microsoft Office (especially PowerPoint, Excel, Word, Outlook, Outlook Express)
Microsoft Money