Customer Service

Education:
University of Toledo; Toledo, Ohio
Bachelor of Education, Early Childhood Education, May •••••
Licensure: Pre K Third Grade
Professional Education GPA •••••, Deans List
Successful completion of Praxis II & III

Relevant Experience:
APS Medical Billing•••••Toledo, Ohio
Customer Service Representative •••••December •••••August •••••
Medical billing consultant
Communicate with local and statewide insurance companies and hospitals concerning billing inquiries
Carried out duties in a professional and confidential manner with respect to patient status and health history
ExpressBill Inc. •••••Toledo, Ohio
Customer Service Representative •••••June •••••November •••••
Customer account representative
Coordinated and managed hospital billing statement accounts
Temporary receptionist, maintaining multiple phone lines and transferring phone calls
Maintained skills in Microsoft Office programs and fax technology

Additional Work Experience
Summit Academy Elementary•••••Toledo, Ohio
Elementary School Teacher•••••August ••••• June •••••
Formulated weekly differentiated lesson plans for ••••• ADD, ADHD, Aspbergers syndrome students
Created IEP goals for students
Mandated appropriate and fair disciplinary procedures
Evaluated the childrens development by using many different forms of assessment, including IEP progress charting
Attended faculty and staff meeting and professional development trainings
Maintained a positive rapport with students, parents and staff
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Whiteford Elementary•••••Ottawa Lake, Michigan
Summer School Teacher, K•••••th Grades•••••June •••••
Formulate and implement lesson plans for children entering first and second grade two days a week
Formulate and implement lesson plans for children entering third through fifth grade two days a week
Created age appropriate math and reading center activities
Performed small group activities with children in specific areas of weakness in math and reading
Evaluated childrens development by suing many different forms of assessment
Maintained a positive rapport with students, parents and staff
Whiteford Elementary•••••Ottawa Lake, Michigan
Student Teacher, 1st Grade•••••Spring •••••
Formulated weekly lesson plans for ••••• students
Created centers for participation
Mandated appropriate and fair disciplinary procedures
Evaluated the childrens development by using many different forms of assessment attended faculty and staff meetings
Maintained a positive rapport with the students, parents and staff

Other Awards and Accomplishments:
University of Toledo Deans List, (3 semesters)
Whiteford Elementary Science Fair judge (•••••)
Coaching young childrens volleyball (•••••)