Customer Support

Objective My professional objective is to obtain a progressive position where the spectrum of my personal abilities and experience will be utilized to the best possible advantage; and there is room for potential growth.
Experience NATIONAL COORDINATOR BUSINESS ACCOUNTS
JAN •••••SEPT ••••• VERIZON WIRELESS, N CHARLESTON, SC
? Maintain portfolio of over ••••• business accounts $••••• billion in revenue.
? Financial liaison from customer to sales as well as assist with any other issues involving, misapplied payments, upgrades, aging reports, credit holds, arrangements or equipment issues.
? Monthly adherence to performance agreement.
LEAD COLLECTION SPECIALIST
MARCH ••••• APRIL ••••• SCHEIN PHARMACEUTICAL, FLORHAM PK, NJ
? Collection of delinquent accounts
? Setting of payment arrangements on accounts to keep from being suspended, and/or lose business-retention.
? Assisted listen ups from new hires and training. Shared collection techniques with fellow co-workers to help bring in more revenue.
Senior Collection Representative
JAN ••••• Feb ••••• INTERNAL REVENUE SERVICE, NEWARK NJ
? Collected delinquent tax returns ( EIN/SSN)
? Assisted customers with making proper payment arrangements
? Executed bank levy & wage garnishments
? Reviewed financial statements to determine qualifying arrangements
? Guided taxpayers to useful information to assist with issue resolution
? Assisted revenue officers with daily logs and information needed for cases
Education Essex College of Business, Newark, NJ
Sept ••••• July •••••

Essex County College, Newark, NJ
Sept ••••• May •••••


Qualities Strong leadership qualities, Team Player, Strong background in various Software: Word, Excel, PowerPoint, Citrix, PeopleSoft, IBAS, Great, Plains, Publisher, Dialer, Outlook and others. Excellent at negotiations.
Completion of Project Management I & II
References References are available upon request.