•••••••••• ••••• Rio Rico, AZ ••••• Cell: ••••• Email: •••••
CAREER OBJECTIVE: To obtain a position in data entry.
S K I L L S A N D S T R E N G T H S
Ability to communicate with customers to determine their wants and needs.
Attention to detail.
Two years of customer service experience.
Experience with Nexgen and EMR programs.
Knowledge verifying medical insurance with PPO and HMO programs.
Computer skills: Windows XP, Word, Excel, Power Point, Internet/Email.
P R O F E S S I O N A L E X P E R I E N C E
MARIPOSA COMMUNITY HEALTH CENTER Nogales, AZ••••••••••present
Customer Service Representative
Verified eligibility of medical insurance and benefits.
Cash handling experience collecting insurance co-pays from patients.
Scheduled appointments for patients.
Created messages from patients to doctors requesting medical prescriptions.
Assisted other departments so patients would have a great experience while visiting us.
PEPBOYS AUTO Tucson, AZ
••••• Service Advisor
Answered phones and scheduled appointments for customers to get their vehicles serviced.
Assisted customers to make the correct decisions that best met their service needs.
Located auto parts for customers from the stock shelves.
Experience handling cash while checking out customers at the register.
NORTHWEST MEDICAL CENTER Tucson, AZ•••••••••• Medical Records Tech
Established excellent customer service skills: Answered phones, assisted patients and doctors. Assigned charts to new patients and filed medical documents.
Analyzed Out-patient surgery procedures
VA HOSPITAL Fresno, CA ••••••••••••••• Medical Front Office (Intern)
Responsibilities included scheduling appointments, creating and filing medical records.
Checked patients vital signs and performed eye exams.
Delivered and pick up of supplies throughout the hospital and local medical centers.
Also volunteered on the4th floor assisting CNAs with their patients.
E D U C A T I O N
GRAND CANYON UNIVERSITY Phoenix, AZ•••••••••• Bachelor of Science in Accounting.
WEST HILLS COLLEGE Lemoore, Ca
••••• General Studies