Desktop Support

Email: •••••
Citizenship: US Citizen

SYSTEMS PROFICIENCY

Peregrine, Remedy, Lotus Notes, Microsoft Outlook •••••/•••••/•••••/XP, Microsoft Office •••••/•••••/•••••/XP, PC Anywhere remote access, Microsoft Windows NT/••••• Server, Cisco Series Hubs, and Switches, Windows •••••/•••••/Millennium/NT Workstations, Windows ••••• and Windows XP Operating Systems and Clients

PROTOCOLS

TCP/IP, NETBIOS, PPP, DCHP, DNS, STP, UDP, SMTP, NWLINK and IPX/SPX. Ethernet- •••••baseT, •••••baseT, Token Ring 4/•••••Mb

EMPLOYMENT HISTORY
Computer Instructor/Trainer - March ••••• January •••••
Cape and Bern Technologies, Atlanta, GA

Delivered training to partners, customers, and employees
Assisted students as needed during and after class
Assisted the Technical Manager in the maintenance of the Student Laboratory Workstations
Trained, mentored and assisted Desktop Administrator in Workstation Hardware, Operating Systems, Network Connectivity and Application specific issues as needed
Instructed full range of courses, including Microsoft Office, basic networking and other advanced technical courses
Respond to a range of technical questions from customers and employees
Distributed evaluations and compiled results
Prepared classroom prior to each session
Ensured availability of equipment and course materials
Install, trouble shoot, and initialize live environment for students
Ensured proper screening of prospective participants to ensure that they meet class prerequisites
Handled all class scheduling
Interfaced with Documentation and Product Development to maintain and update course materials as required
Created all course descriptions, course outlines, training exercises, and training manuals
Provided input as to curriculum effectiveness and clarity
Identified areas where technical content or instructional method needs updating

Systems Integrator - August ••••• March •••••
Network Services Plus, Alpharetta, GA

Assisted Consultants in the installation and configuration of Norton AntiVirus Corporate Edition •••••
Performed daily verification of automatic virus definition updates
Performed manual update and push if needed
Assisted Consultants in the installation and configuration of ARCserver IT and Backup Exec
Installation and continuous verification of Workstation virus protection
Operated/maintained high visibility •••••x7 Data/Network Center equipment and systems
Monitored Compaq Proliant servers, frame relay networks, gateways, and databases with HP Open View
Worked closely with systems analysts, database administrators, network engineers and helpdesk
Executed and monitor UNIX processes, scripts, and run SQL statements for database information
Network administration to include adding, deleting, modifying users as well as virus alerts and clean-up
Performed daily server backups
Resolved all technical issues
Implemented and communicated security plans, policies, and procedures

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Implemented and periodically tested disaster recovery plans
Monitored online resources for the latest security developments
Tested the IT security infrastructure
Provided support of Network Management System Tools with extensive work and configuration of HP Open view

Network Infrastructure Consultant - January ••••• - August •••••
Department of Revenue, Atlanta, GA

Designed and built, from the ground up, an NT Network consisting of ••••• NT Domain Controllers, 2 Exchange ••••• servers, 2 file and print servers, 2 Win ••••• RAS servers, a IIS server, plus an SMS and ISA server
Tested and evaluated new hardware and software to ensure compliance with established operational and security requirements
Designed, constructed, installed and configured an Exchange ••••• Cluster Server using Microsoft NT Cluster Server technology
Loaded, configured, and maintained laptop and desktop computers running Windows •••••, Windows NT •••••, and Windows ••••• operating systems
Selected out of a group of elite personnel to provide hands-on personal training to the management staff at the Department of Revenue in Atlanta, Georgia

LAN Administrator - February ••••• - January •••••
George Washington University, Washington, DC

Supervised a team of ••••• in rollout of ••••• PCs and ••••• Novell ••••• servers (including AS/••••• systems, Gateways and DSU Satellite systems)
Provided desktop and server support to the George Washington Universities Health Department
Performed AS/••••• backups and IPLSs and system monitoring during infrastructure rebuild
Liaison to 3rd party vendors (IBM, Dell, and Siemens) to successfully complete all network and workstation installs
Supported desktop and Back Office services to meet internal customer needs
Established baseline configuration of workstations, productivity software, and connectivity software that allowed internal customers to effectively do their jobs
Installed, configured, and supported file and print services, email services, and other MS Office products
Provided Level Three support for workstations and Back Office products including handling after hours calls as needed


EDUCATION

Clayton State University Jonesboro, GA
Coursework in Information Technology ••••• Present (Part Time-online)

Community College of the Air Force- Andrews AFB, MD (Air Force Reserve)
Certificate, Aerospace Propulsion ••••• Chanute AFB, ILL

Rutgers University- Newark, NJ
Coursework in Computer Science •••••

CERTIFICATION
CCNA Cisco Certified Network Associate

PROFESSIONAL ORGANIZATIONS

Atlanta Cisco Certified Study Group (ACSG) - Taught aspiring individuals necessary materials to complete CCNA exam

Tuskegee Airmen Atlanta Chapter Mentor young adults in reference to aviation and computer technology

WBBC Little League Umpires Association - Little League Umpire (Jonesboro Athletic Association)

Peach State High School Referee Association- High School/Middle School Football referee