Developmental Service Worker

OBJECTIVE:
To obtain a position in the field of human services; utilizing formal education, professional skills and knowledge to provide direct services and referrals; enhancing the opportunity for continued growth and development in the field of counseling and advocacy.
EDUCATION:
Bachelor of Science, Human Services, December •••••
Springfield College, Springfield, Massachusetts
Associates of Arts, Liberal Arts/General Studies, May •••••
Phi Theta Kappa Honors Society, ••••• grade point average
Springfield Technical Community College, Springfield, Massachusetts
RELATED COURSEWORK:
Introduction to Psychology Issues and Resources
Introduction to Sociology Male and Female Relationships
Public Speaking Death and Dying
Human Development Domestic Violence
Theory of Counseling Group Techniques
Human Sexuality Group Projects
WORK EXPERIENCE:
Receptionist October •••••present
St. Lukes Rest Home, Springfield, MA
Provide general office assistance and clerical support at a busy residential, short-term respite and long-term care nursing facility.
Answer and re-route calls, conduct overhead pages, sort and distribute mail and other correspondence; in an efficient, well-organized and productive manner, working cooperatively with facility staff.
Sales Associate March ••••• September •••••
Payless Shoe Source, Springfield, MA
Provided customer service and assistance to store patrons; stock and organize merchandise, receive shipments, design in-store displays.
Responsible for accurate banking and accounting procedures; cash deposits, logging daily sales and all transactions.

••••• M. •••••
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WORK EXPERIENCE:
Continued:
Information Receptionist October •••••March •••••
Landstuhl Regional Medical Center, Landstuhl/Kirchberg, Germany
Provided essential informational services at a United States military medical treatment facility; answered questions regarding governing policies; recorded and notified appropriate personnel and departments regarding changes to personnel, physical locations, contact information and organizations.
Operated word and data processing systems; received, sorted, and filed documents; communicated fire and oxygen alarm activation to ensure immediate response by appropriate emergency personnel.
Rape Hotline Crisis Volunteer October ••••• July •••••
North County Rape Crisis and Child Protective Service Center, Lompoc, California
Served as a referral agent to callers in crisis; gathered vital information through interviews; facilitated medical, psychological and other services through collaboration with community agencies; directed clients to appropriate agencies.
Recorded and distributed staff meeting minutes to crisis center staff; ensured clients received appropriate and courteous service.
Personal Health Care Consultant/Independent Contractor January ••••• July •••••
Vandenberg, Air Force Base, California
Marketed beauty products through one-on-one contact; selling cosmetic products to clientele; assessed customers needs; provided purchasing advice, product care, use and warranty information; maintained product inventory; demonstrated product features and created advertisement displays.
Managed all business transactions; prepared and maintained accurate accounts receivable and accounts payable documentation; arranged travel and appointment schedules; created business documents and advertisements; developed client filing system and maintained history updates.
SKILLS & PROFICIENCIES:
Typing: ••••• words per minute, operation of general office equipment
Microsoft Office Suite: Microsoft Word, Excel, Access, PowerPoint, Outlook
Use of internet search engines
Records maintenance, filing and mail distribution systems
Quality Management Training
REFERENCES:
Available Upon Request