Director or Higher Corprate Training and Education

••••• H. •••••

Position:
Education and Training VP or Director

Qualifications:
Over ••••• years experience managing diverse teams of specialists within many types of businesses. Experience ranges from managing large scale aircraft maintenance operations with several hundred technicians and millions of dollars in aircraft and equipment to creating a corporate education and training department from concept through to fully functional. Thirteen years experience in analyzing, designing and implementing performance and process improvement as well as change management solutions worldwide.

WorkCourse Instructional Design, Inc. Oct ••••• to Present
Owner and Senior Project Director
Developed client relationships, made sales calls and marketing presentations, closed contracts, managed consultants and client relationships
Managed the internal business and administration of WCID, Inc.
Performed consulting services and managed on-site consulting resources.

Consultant to - ACH Food Companies, Inc. Oct ••••• Present
SAP Training Development and Delivery Project Manager
&#•••••; Performed training needs analysis and validation for SAP implementation.
&#•••••; Managed the team of developers creating training materials in Enterprise Planning (Demand Planning, DRP/MRP/MPS), Core Manufacturing (Shop Floor Scheduling, Production Orders, Shop Floor Data Collection, Product Costing, Inventory Management, Batch Traceability, Production and Labor Reporting), and Product Lifecycle Management (New Product Development, Quality Management).
&#•••••; Managed all resources, development, budget, schedules, logistics, and quality standards.
&#•••••; Developed prototypes of all documentation for client approval.
&#•••••; Created a comprehensive Documentation Standard and Style Guide detailing all development processes.
&#•••••; Developed materials using Power Point, Word, and User Productivity Kit (UPK).
&#•••••; Peer reviewed all materials and coordinate communications between developers and ACH Business Process Owners.
&#•••••; Developed a comprehensive training logistics and delivery plan in Microsoft Excel.
&#•••••; Developed a comprehensive project plan is Microsoft Project. Use to manage all phases of training implementation program.
&#•••••; Developed online Electronic Performance Support System and pushed it out to render it context sensitive help for all SAP applications.

Consultant to - CareFusion Sept ••••• Oct •••••
Pyxis Control Center Training Program Manager
&#•••••; Performed training needs analysis and validation for a newly developed software application.
&#•••••; Assembled a team of 8 Instructional Designers and managed design and development of CBT courses, Web based courses, and Instructor-led courses.
&#•••••; Team developed ••••• hours of content with over ••••• hrs of development in 4 weeks in a constantly changing and developing technological environment.
&#•••••; Coordinated and managed end-to-end Intel Server and software application implementation walk-through involving all core teams. Walk-through consisted of receiving Intel Modular server at the dock then building and configuring the server, installing and configuring the software and getting final QA in preparation to ship to customer.
&#•••••; Work on course development and the walk-through resulted in discovery of many hidden gaps in technology and processes which allowed Core team to adjust appropriately.

Consultant to - Lexmark May ••••• July •••••
SAP Train the Trainer Program Manager
&#•••••; Developed and delivered client centric SAP Train the Trainer (TTT) program.
&#•••••; Trained ••••• SAP instructors in all aspects of delivering SAP training to include; adult learning theory, classroom preparation, delivery skills and classroom management techniques, data identification and load, instructor guide preparation and evaluation.
&#•••••; Evaluated instructors in classroom presentation for certification against stringent guidelines co-developed with the client.
&#•••••; Developed personal coaching plans for each instructor in presentation skills, instructor guide preparation, and course design.
&#•••••; Developed and managed schedule for one-on-one coaching of instructors after completion of the formal classroom phase of TTT.
&#•••••; Completed customized coaching sessions personally tailored to the needs of each instructor based on their evaluation results.
&#•••••; Evaluated instructors during the final phase of the TTT program; piloting of their process teams courses.

Consultant to - Galls, Inc. October ••••• May•••••
Oracle Training System Project Manager
&#•••••; Managed the team of developers creating training materials in Finance, Customer Service Portal/Order Management, Purchasing, Distribution Center Operations, Merchandising, Uniform Program, Marketing, Point of Sale Retail, and Inventory Planning.
&#•••••; Managed all resources, development, budget, schedules, logistics, and quality standards.
&#•••••; Developed Documentation Standard and Style Guide as well as prototypes of all documentation for client approval.
&#•••••; Developed materials using Power Point, Word, User Productivity Kit (UPK), and Visio.
&#•••••; Peer reviewed all materials and coordinate communications between developers and Galls Business Process Owners.
&#•••••; Created Microsoft Access database to manage people to role to course mapping complete with several custom reports. Database was our central tool for managing all course mappings and personnel changes.

Limited Brands, Inc. August ••••• October •••••
SAP Training System Project Lead
Managed the team of developers creating training materials in Commercialization, Point of Sale Retail, Order to Cash and Vendor Collaboration Portal.
Manage all resources, development, budget, schedules, logistics, and quality standards.
Created a comprehensive Documentation Standard and Style Guide detailing all development processes.
Develop materials using Power Point, Word, Info Pak Suite and Info Pak Simulator, also train and mentor other training development team members in the use of Info Pak Suite.
Peer review all materials and coordinate communications between developers and LBI Business Process Owners.

Coca-Cola Enterprises March ••••• August •••••
SAP System Implementation Project Manager
Project Manager of large SAP R/3 System with New Dimension Products; EBP and CRM. R/3; HR, FIN, MM, PP, WM, APO, BW.
Managed design, planning, cutover plan, data identification and load, transports, testing, break fix and deployment in US, Canada and France.
Training Environment Data and Security solution implementation.
Evaluated and selected data management applications for loading master and transactional data into SAP.
Evaluated new technologies available for creating simulated training to replace costly training environment.
Designed CCEs training environment hardware architecture.
Drafted and delivered CCEs SAP Training Environment Strategy.
Develop training materials using On-Demand, AuthorIT, Power Point, Word, and InfoPak Suite, also train and mentor other training development team members and CCE personnel in use of these development tools.
Develop materials for Forecast to Finished Goods Master Data and Reporting training modules.
Analyzed CCEs SAP training architecture and data requirements.

••••• H. ••••• and Associates, Inc. July ••••• March •••••

Consultant to - DuPont Chemical Nov ••••• March •••••
SAP Training Development Project Lead
&#•••••; Manage the team of developers creating training materials in SAP Sales to Cash, Req. to Pay, Warehouse Management, Plant Maintenance, Manufacturing, Finance, Business Warehouse, and Business Planning modules.
&#•••••; Manage all resources, development, budget, schedules, logistics, and quality standards.
&#•••••; Created a comprehensive Documentation Standard and Style Guide detailing all development processes.
&#•••••; Develop materials using Power Point, Word, Info Pak Suite and Info Pak Simulator, also train and mentor other training development team members and DuPont personnel in use of these development tools.
&#•••••; Develop materials for Warehouse Management and Business Planning modules.
&#•••••; Peer review all materials and coordinate communications between developers and DuPont Business Process Owners and Training Leads.

Consultant to - Bristol-Meyer Squibb July ••••• Nov •••••
SAP Human Resources Training Development Lead
&#•••••; Lead web training development resources in development of online SAP training modules using, iTutor and Dreamweaver.
&#•••••; Developed ••••• SAP HR Benefits training modules, which included online materials, interactive simulations, and exercises.
&#•••••; Worked with the data base teams to ensure necessary data was identified and loaded for training development and delivery.
&#•••••; Worked with SAP configuration and testing team and performed BIT testing in preparation for go-live.

Consultant to - DuPont Chemical Aug ••••• May •••••
SAP Training Environment Architect
&#•••••; Managed centralized project team component comprised of DuPont, Accenture, CSC, Ajilon, and Grom resources.
&#•••••; Analyzed DuPonts SAP training architecture and data requirements.
&#•••••; Analyzed past DuPont SAP training implementations to determine effectiveness and make recommendations to improve current and future implementations.
&#•••••; Evaluated new technologies available for creating simulated training to replace costly training environment.
&#•••••; Designed DuPonts training environment hardware architecture.
&#•••••; Drafted and delivered DuPonts SAP Training Environment Strategy to include: simulated training, minimized data load and refresh, and system security strategy.
&#•••••; Managing Training Environment solution implementation.

Paragon Solutions Inc. May ••••• July •••••
Director, Corporate Education and Training
Managed global Training and Education.
Designed, developed and managed Paragon University, Paragons eLearning end-user training and development functions.
Wrote Corporate Training and Education Plan.
Developed Paragons Leadership and Management Program and presented all L&M training sessions.
Performed skills gap analysis, and training needs analysis.
Key in the design of web-based skills gap analysis systems, eLearning management systems, eLearning development systems, eLearning delivery systems, and simulation software applications.
Key resource in conceptualizing, testing, and debugging e-learning software applications.
Trained developers to develop online multimedia courses.
Developed implementation plan for launching Professional Services Organization and Customer Service Organization, hired the team, and wrote internal processes and procedures.
Supervised a staff of web-based multi-media instructional designers, graphic artists, illustrators and content providers.

SAP Manager, eLearning SAP Courseware Designer and Developer
Responsible for Worldwide SAP end-user training and development business development and for client and project management.
Designed and wrote company Training and Documentation Development Project Management Methodology and eLearning Development Methodology.
Project manager for eLearning software implementation and courseware development on Americas largest Aerospace SAP implementation.

Waldorf Technology Group, Inc. May ••••• May •••••
US Director of Business Intelligence and Training
Responsible for monitoring all US Seagate Info/SAP R/3 and SAP Business Information Warehouse implementation projects.
Ensured that client projects were completed on time and in compliance with quality standards.
Designed and maintained internal project management methodology and certification processes.
Trained and mentored project managers within company.
Maintained staff at budgeted annual billable averages.
Accurately estimated the scope and cost of projects.
Ensured that job-related expenditures (e.g., staffing) remained within assigned budget.
Provided technical expertise and sales support for potential projects.
Estimated recruiting needs and performed related recruiting responsibilities.
Maximized project resource utilization.
Prepare and present consulting services proposals.
Identify and assess new consulting services opportunities.

SAP Director of Training
Managed training development and software development teams in all phases of eLearning projects.
Responsible for monitoring all SAP end-user training projects worldwide.
Maintained maximum employee retention rates.
Ensured that job-related expenditures (e.g., staffing) remained within assigned budget.
Produced regional budget as agreed with CEO and COO.
Provided staffing and sales schedule to CEO on monthly basis.
Submitted recruiting requirements to CEO and COO as required.

RWD Technologies, Inc. Feb ••••• - May •••••

Consultant to Pioneer Hi-Bred International
SAP End-User Training Project Manager and Developer for worlds largest agricultural company
&#•••••; Designed, developed, edited, and tested end-user-training procedures in major SAP modules.
&#•••••; Recommended design strategy, documented new processes, and developed training strategy and materials to train new processes and SAP technology to employees.
&#•••••; Managed performance development and change management team, budget, and schedule of the Accelerated SAP implementation.
&#•••••; Wrote and delivered Train-the-Trainer courses to plant personnel.

Consultant to Procter and Gamble
SAP Implementation Project Manager
&#•••••; Managed four projects simultaneously which included: a database administrator project, an electronic document management system project, a conceptual training materials development project, and an end-user job aid development project.
&#•••••; Developed training materials in most major SAP Modules, including writing, editing, and testing over ••••• end-user-training procedures.
&#•••••; Performed documentation and training needs analysis for Dry Soap Laundry manufacturing plant operators.
&#•••••; Designed and prototyped all training and operations manuals.
&#•••••; Assembled and managed the team developing training and operations manuals, and work instructions for the plant.

Consultant to UAW/Ford Corporation
Technology Awareness Program Instructor
&#•••••; Delivered advanced technology training to shop floor workers.
&#•••••; Curriculum covered transportation, construction, and communication technology.
&#•••••; Subjects included lasers, fiber optics, hydraulics, pneudraulics, electronics, electric, ergonomics, teamwork, computer, programmable logic controllers, ladder logic, computer integrated manufacturing, and production planning.

Consultant to General Motors Corporation
Manufacturing Operations and Training Consultant
&#•••••; Managed Original Equipment Manufacturers training material development and delivery.
&#•••••; Managed OEM development of operational manuals.

Department of the Air Force Apr ••••• Feb •••••
Aerospace Senior Aircraft Maintenance Superintendent, Director of Quality Assurance, Branch Chief, Shop Chief, First Sergeant, Technical Training Manager
Managed several large aircraft maintenance organizations made up of ••••• plus technicians maintaining ••••• tactical and fighter aircraft.
Director of Quality Assurance managing all Quality programs on ••••• Reconnaissance Aircraft with ••••• inspectors to ensure safety and operations readiness of aircraft and air crew.
Assignment as First Sergeant resulted in highly developed coaching and interpersonal skills.
Managed advanced aircraft technical training programs, curriculum development, training materials development and maintenance, test and measurement development, training equipment management, and training media development.
Taught courses covering Fighter, Cargo, Bomber, Tanker, and Attack weapon systems.
Wrote course materials, student guides, instructor guides, test and measurement tools, handouts, and scripts for training films.
Managed ••••• instructors delivering training to American and international students. Personally trained over ••••• students.
Conducted educational counseling for students from the US, Malaysia, Canada, Saudi Arabia, Mexico, Puerto Rico, and Tunisia.

Education:
Bachelor of Applied Science, Instructional Systems Design (Occupational Education), Eastern Illinois University
Associate of Applied Science, Instructor of Technology and Military Science, Community College of the Air Force
Associate of Applied Science, Aerospace Systems Technology, Community College of the Air Force
Distinguished Graduate, Non-Commissioned Officer (NCO) Preparatory School, •••••
Distinguished Graduate, USAF NCO Supervisory Academy, •••••
Distinguished Graduate, USAF NCO Academy, •••••
Distinguished Graduate, USAF Senior NCO Academy, •••••
Distinguished Graduate, USAF First Sergeants Academy •••••

Certifications:
Certified Project Manager, RWD Technologies, Inc. Project Management Certification Process
Certified Achieve Global Company, Leadership for Results Facilitator
Certified Seagate Technologies, Seagate Info Software Installation and Report Development Consultant
Certified DOW Corp., SAP & Business Objects Software Instructor
Certified UAW/Ford, Technology Awareness Program Instructor
Certified Department of the Air Force Master Instructor

Past Clients served as a consultant:
ACH Food Companies, Inc., CareFusion/Cardinal Health, Lexmark, Galls an Aramark Company, DuPont Chemical, Dow Chemical, General Motors, UAW/Ford, Raytheon Aircraft, Pioneer Hi-Bred International, Procter & Gamble, Pacific Bell Telephone, Yankee Candle

Military performance reports available upon request