Career Objective I am seeking a position in the Telecommunications field, where I will continue to excel in this rewarding career.
Work Experience Comcast, Saint Paul/Minnesota September, ••••• - November, •••••
Dispatcher Maintained a positive working relationship with field technicians, which included providing troubleshooting to challenging technical situations and clarifying company policies as they applied. Responsible for providing detailed productivity audits with closing out work orders performed by technicians to ensure proper and efficient customer services. Developed and implemented a customer account tracking system that ensured accurate and efficient installation and disconnection without an interruption of customer services. Ensured understanding and provided training to customers with resolving problems, operations and functions of their cable services through direct contacts with customers. Working knowledge of various software programs applicable to the telecommunications industry: Cable Data, ICOMS GUI, CSG and TTS. Expertise in Excel, Word and Outlook, which I have utilized on a regular basis to provide efficient and accurate delivery of customer services.
Road Runner Transportation, Saint Paul/Minnesota October, ••••• - April, •••••
Dispatcher and Computer Operations Using R Base V version •••••+••••• software to process daily trip sheets for delivery drivers. Also ran sectorization programs for the purpose of breaking down drivers trip runs to sectors and cities for billing purposes. Also did database backups to store the daily information in an archive database. Ran programs that would erase and rebuild the database for the next days activity. Also worked closely with the system programmer to help correct programs with system programs. Also helped whenever needed to aid order entry personnel and dispatchers with any problems they might incur with system operations. Also worked as a dispatcher routing drivers throughout the Twin Cities and surrounding states. I would handle customer and driver problems on the phone and worked with the Air Freight Dept to handle out state parcel and freight transfers as well as any problems at delivery as far as flights, scheduling and tracing lost orders.
Metro Alarm Inc, Bloomington/Minnesota December, ••••• - October, •••••
Dispatcher, Installer and Service Technician Installation and Troubleshooting of Burglar, Fire, Hold-Up, Medical Emergency security systems and all related peripheral devices. Interfaced these these devices via digital dialers, modems or long-range radio transmitters to an alarm Central Station. Did alarm dispatching. Communicated with subscribers on the phone arranging access clearance and also diagnostic troubleshooting to help solve any problems they might incur with their systems. Dispatched alarms to Police, Fire and Ambulance Depts promptly. Also dispatched service technicians as needed. Made suggestions and implemented improvements to operations and procedures to improve operational efficiency. Worked under little to no supervision.
Floyd Security, Minneapolis/Minnesota July, ••••• - September, •••••
Dispatcher and Service Technician Ran computer which monitored approximately ••••• accounts. Communicated with subscribers on the phone arranging access clearance and doing diagnostic troubleshooting to help solve problems they might have operating their systems. Dispatched Police, Fire and Service Technicians. Also did follow-up reports on alarm situations. Acted as an alarm runner responding to alarms at night when service personnel where unavailable to meet police and fire depts at the scene or alone to secure bldgs. Also worked as a Service technician on all types of commercial and residential alarm systems. Did partial installation work and alarm response and investigation on commercial burglar and fire systems.
Skills Dispatcher Capable of working in a wide variety of dispatching situations. Worked in Alarm, Transportation and Cable Telecommunications environments. Used multiple computer programs tailored to the industrys I worked in. Also fluent in Word, Excel and Outlook.
Troubleshooting Did troubleshooting on site in the alarm industry for many years repairing Burglar, Fire and Hold-Up systems. Also did troubleshooting over the phone to help customers resolve system problems and to expedite getting the systems back on line as soon as possible. Also spent years in the cable industry troubleshooting and screening trouble calls to help customers resolve their problems if possible or to further identify the problem to aid the technician in resolving it when they responded to the situation.
Awards/Achievements Employee of The Year - ••••• Awarded Employee of the Year by Cable TV North Central for outstanding Achievement in •••••
Education Control Data Institute August, •••••
Certification - Computer TechnologyMinneapolis, Minnesota, USA ••••• hour course in Computer Technology, Approximately ••••• hours of hands-on experience. Studied Active, Passive and Digital Electronics as well as Central Processor Hardware and Software, Microprocessor Programming, Structural Analysis and Troubleshooting. Peripheral Operation and Troubleshooting. Also a thorough overview of Data and Telecommunications.