Technical Support Specialist
Solutions- focused professional with •••••+ years experience providing rapid and client focused technical support to ••••• users, demonstrated capacity to identify root causes and direct users to lasting resolutions adept at articulating complex technical concepts to user of technical understanding, well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly, outstanding interpersonal strengths.
Troubleshooting & Issue Resolution
End Vuser Training & Support Schedule Management
••••• Root Cause Analysis
Rapid Ticket Rsponse Times
Platforms: Windws XP/Vista
Hardware : Dell/Compaq desktops and HP Notebooks Printers
Applications Microsoft Office, Norton/Mcafee Antivirus
West Clayton Elementary
TECHNOLOGY TEACHER •••••8/•••••/•••••/•••••
Manage all aspects of day-to-day operations computer lab
Provide technical support and training to over ••••• users
Ensure proper maintenance of workstations, printer, and peripherals.
Response to user service requests and expediently resolve trouble tickets to maximize system uptime.
Trained staff and students to operate Microsoft office word power point •••••
Dekalb Technical College••••••••••/•••••/•••••
Test Adminstrator V Clarkston, GA
Provide Orientation to examinee(s) and verified identification. Monitored examinee(s), and provides assistance during examination time. Advise students on test results.
Resolve technical issues pertaining Microsoft Outlook, Excel, PowerPoint Access Internet. Design a database for all examinees using Excel and Microsoft Word Power Point. Work as a team player to achieve company goals and objectives.
Network computers to administer the test in off site locations. Provide tech support for computers. Provide superior customer service to all examinees and company employees.
Fayette Christian School, Fayetteville, GA 7/•••••/••••••••••
TECHNOLOGY LAB COORDINATOR•••••
Directed and managed daily operations of assigned language lab facility,
Provided extensive assistance with educational, productivity, multimedia and language lab software and web applications used in the teaching and learning of foreign languages.
Resolve technical issues Microsoft word Excel PowerPoint Access Internet
Developed and maintained multimedia-rich documentation curricula •••••
Participated in instructional technology project support and events including
Composed reports and summaries according to established guidelines.
Provided regular updates to supervisor and colleagues.
Completed other administrative and program development tasks as assigned by supervisor.
Atlanta Technical College Atlanta, GA •••••6/•••••/•••••
Adjunct Faculty/Certifiied Instructor
•••••Coordinated the Dual enrollment program with local high schools and served as the primary point of contact for high school administrators and counselors. Created and maintained monthly reports.
Provided orientation for Certified Customer Service instructors and in-service training for existing instructors of the Certified Customer Service Program.
Coordinated job fairs and graduate job placement and assisted with Department of Adult Technical Education Service Industry Academy.
Provided computer software training which included Microsoft Word, Microsoft
Excel, Microsoft PowerPoint and Microsoft Access.
Facilitated job fairs for graduate students and Increased enrollment by •••••%
Trained new instructors for Economic Development Division
Master Degree Instructional Technology, course work complete ••••• Troy State University, Al
B.F.A, Fashion Marketing, American Intercontinental University Atlanta, Ga